About this role
Job responsibility: • Manage customer enquiries on shipments and provide timely updates. • Coordinate import/export shipments, including documentation and billing. • Ensure compliance with customer SOPs, customs requirements, and company procedures. • Liaise with customers, internal teams, and branches to support smooth operations. • Handle customer complaints and resolve issues promptly. • Monitor daily operations (e.g., truck movements, shipment status). • Prepare required reports and support KPI achievement. • Support Station Manager and perform other assigned operational duties. We are expecting the incumbent to meet these requirements: • Diploma/Degree in Logistics, Supply Chain, Business Administration, or related field. • Min 1 year and above of experience in freight forwarding / logistics (Air Freight preferred). • Knowledge of import/export procedures and customs clearance is an advantage. • Strong communication and customer service skills. • Good coordination and problem-solving abilities. • Able to work in a fast-paced environment and meet deadlines. • Proficient in MS Office (Excel, Word). • Detail-oriented and able to multitask effectively. • This position is located at Taman Malim Jaya, Melaka. We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening. Thank you for choosing DHL Global Forwarding as your Employer of Choice.