About this role
Location: West Cairo (Mohandessin, Dokki, Zamalek, Haram, Shiekh Zayed, 6th of October city, Downtown and others)
Role Purpose: Achieve revenue targets through effectively promoting and selling DHL’s products and value-added services. Ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers.
Key Activities:
• Represent DHL professionally and respond to customer needs in a courteous manner. • Build and maintain strong relationships with customers. • Work proactively to support teamwork, shuttle operations, and overall performance. • Deliver fast and professional service, recognizing the urgent nature of express shipments. • Follow DHL procedures, ISO standards, and safe working practices. • Maintain solid knowledge of DHL network, products, and services to provide accurate information. • Report recurring issues promptly for corrective action. • Accurately process shipments and ensure correct data entry for flawless airwaybills. • Promote and sell DHL’s value-added services and contribute to the Sales Lead program. • Suggest improvements to processes, systems, and services to enhance customer experience. • Work both independently and with the team to achieve goals and foster team spirit. • Ensure shipments, documents, and invoices are completed and recorded by end of shift. • Manage supplies, track cash sales, and submit daily cash summaries to Accounts.
Qualifications - External
• Bachelor’s degree from a recognized university. • Ability to achieve sales targets and overcome challenges. • Previous experience in retail sales preferred. • Fluent in English and Arabic, with excellent verbal and written communication skills. • Proficient in Microsoft Office (Word, Excel, PowerPoint). • Skilled in building and sustaining strong customer relationships.