About this role
IN THIS JOB YOU WILL: • Seeks and prospects for high value target accounts to win new customers generally in the 100k - 500k range net sales per annum; focusing bringing new customers on board. • Builds rapport and trust with customers by being informed about customer's business and the market • Assesses the type and size of customer needs and recommends solutions based on these needs by using industry knowledge • Closes business connecting a customer need with a DHL solution and the value it may create for the customers • Gathers customer and market information to update product and trade lane on current conditions • Supports customer retention by conducting joints visits with Product, TL and organizing workshops inviting customers to share information on updated regulations, products, etc. • Ensures successful retention of customers by maintaining close liaison with them, ascertaining their satisfaction level via DHL Global Forwarding service standards and to anticipate and/or prevent potential problems. • Uses networks within the various Sales channels within DHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs. • Provides forecast in relation to opportunities & pipelines using DGF CRM. • Engages pro-actively with Product to resolve commercial / operational issues. • Collects relevant customer information for the RFI/RFP/RFQ and prepare documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's). • Performs any other duties assigned by immediate superior YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS: • Deep knowledge in the freight forwarding business • Good communication and presentation skills, ideally selling experience in competitive markets • High degree of self confidence, initiative and commitment • Diploma/ degree with at least 3-5 years of relevant working experience **We regret to inform that only shortlisted applicants will be contacted.**
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