About this role
Key Account Manager (KAM) – Romania
Are you a driven sales professional with an entrepreneurial mindset and a passion for growth? Join DHL and take ownership of expanding our presence across Romania and Bulgaria! We are looking for a Key Account Manager (KAM) who will play a crucial role in identifying new business opportunities, building strong customer relationships, and shaping our success in the parcel market.
This is a newly created role, offering a unique opportunity to build the market presence from scratch and make a real strategic impact in the region. You will report directly to the Head of Sales Eastern Europe, highlighting the seniority and strategic importance of this position.
What You’ll Do
• Drive new customer acquisition with a strong focus on parcel business • Build and develop a high-quality customer portfolio across Romania and Bulgaria • Analyze customer potential (share of wallet) and uncover new opportunities • Conduct market and white spot analysis across Eastern Europe • Develop and execute sales strategies to grow revenue and market share • Build and maintain long-term key account relationships • Conduct regular on-site customer visits • Represent DHL at trade fairs, industry events, and webinars • Collaborate closely with operations, customer service, IT, and global business units • Support marketing in customer events and campaigns • Maintain accurate sales documentation in Salesforce • Monitor market trends and continuously optimize your sales approach • Prepare and negotiate contracts in line with DHL guidelines
What You Bring
• 5+ years of Key Account Management experience in a logistics environment • Proven track record in new business acquisition • Strong entrepreneurial mindset with a high level of ownership • High level of self-motivation, structured working style and the ability to work independently • Willingness to travel extensively, as you will be the sole representative in your region • Excellent presentation and negotiation skills • Solid knowledge of Salesforce CRM • Proficiency in MS Office (Outlook, Excel, PowerPoint, Word) • Strong market awareness and ability to analyze competitors • Openness to and experience with AI tools in daily work, reflecting a forward-thinking and innovative mindset • Fluent in Romanian and English
Why Join DHL ?
• Be part of a global logistics leader • Attractive benefits package • Company car • Work in a role with real impact, autonomy, and ownership from day one • Opportunity to build and shape a market from scratch • Collaborate with international teams and stakeholders • Enjoy strong opportunities for career growth and development • Shape innovative solutions in a fast-growing logistics industry