About this role
Customer Service Representative – Spanish or French speaking
Join our team and make a difference in the logistics industry!
DHL is seeking a dedicated and professional Spanish or French Speaking Customer Service Representative to join our dynamic team. If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we want to hear from you!
Key Responsibilities:
• Respond to customer queries via email and phone with professionalism and efficiency. • Utilize customer and DHL systems to manage orders and follow up on deliveries. • Monitor systems for tracking and reporting, ensuring smooth operations. • Collaborate with warehouses and customers to resolve logistical issues. • Investigate and address problematic cases and escalated issues to ensure customer satisfaction. • Create and manage customer orders in different system
Requirements:
• Fluency in English and Spanish or French • Fresh graduates, entry-level candidates are welcome, experience in customer service/ international logistics is an advantage. • Proficient in MS Office programs • Strong teamwork and customer focus. • Excellent communication skills.
What do we offer?
• Cafeteria HUF 500.000/year • Language allowance • On target bonus • Medicover health insurance • Opportunity to be part of a great team. • Your work could have impact to DHL Supply Chain worldwide. • Stability, career growth and a whole range of certified trainings • Friendly team and pleasant working environment • Extra benefits (discounted fee to Life1 network, fruit days) • The opportunity to learn something new, but also to come up with new ideas.
Workplace: Budapest, 9th district, hybrid