About this role
About the Role We are looking for a detail-oriented and customer-focused Airfreight Operations Specialist to join our growing team. In this role, you will manage time-critical and white glove shipments from start to finish, ensuring operational excellence, regulatory compliance, and exceptional customer experience. You will act as a key point of contact for customers, proactively managing shipments, resolving issues, and delivering high-quality service aligned with business objectives.
Key Responsibilities:
• Customer Engagement – handle inquiries, resolve issues, and manage complaints • Shipment Management – coordinate bookings, transport, and delivery • Cost & Revenue – ensure accurate billing and cost allocation • Exception Handling – identify and resolve delays or irregularities • Performance & Data Quality – monitor shipments and maintain accurate records • Compliance – follow regulatory and legal requirements • Routing Optimization – deliver efficient, customer-focused solutions • Invoicing – prepare accurate invoices with proper documentation Qualifications & Experience:
• Experience in airfreight or logistics operations (preferred, not mandatory) • Understanding of airfreight processes is an advantage • Key Skills • Strong customer service orientation • Proven problem-solving and decision-making skills • Experience handling incidents and complaints • Ability to manage costs and revenues in logistics operations
Core Competencies:
• Attention to Detail – accuracy in shipment data, documentation, and billing • Customer Focus – proactive communication and service excellence • Problem-Solving & Initiative – ownership of issues and solution-driven mindset • Communication – clear and effective interaction across stakeholders • Collaboration – strong teamwork with internal and external partners • Compliance Awareness – understanding of industry regulations • Independence – ability to work with minimal supervision • Operational Knowledge – familiarity with logistics systems and processes
Why Join Us?
• Work with time-critical and premium (white glove) logistics services • Be part of a fast-paced, customer-centric environment • Opportunities to grow within international logistics operations • Contribute to high-impact shipments where precision and quality matter
👉 Apply now and take your logistics career to the next level!