About this role
We are looking for a hands-on Service Team Leader to support and guide a team of pest technicians across Auckland. This role is ideal for someone who has stepped into leadership in the past few years and is ready to grow their people management and operational skills in a supportive environment.
This is a role focused on execution, people support, and service quality, where you’ll be close to the action, best suited to someone who is early to mid-stage in their leadership career and enjoys being actively involved in day-to-day operations.
If you enjoy leading from the front, building team capability, and being part of a fast-moving service operation, this could be a great next step.
What You’ll Be Doing
Leading a team of ~10 field technicians, providing day-to-day guidance and supportCoaching and developing team members to improve performance and confidenceMonitoring service quality and stepping in to resolve issues when neededWorking closely with customers to ensure consistent, reliable service deliverySupporting scheduling, resource planning, and operational coordinationEnsuring health & safety standards are followed across all sitesAssisting with reporting and contributing to ongoing service improvements
What We’re Looking For
Around 2-4 years’ experience in a team leader or supervisor role (service or operations environment preferred)Someone who enjoys being hands-on and close to the team, rather than purely strategicStrong communication skills and a practical, solutions-focused mindsetConfidence in handling day-to-day people matters and customer interactionsGood organisation and time management skills in a fast-paced environmentA genuine interest in developing people and building team cultureFull Class 1 NZ driver’s licence with a clean record
Why Join Us?
Solid, stable role with a manageable team sizeOpportunity to grow your leadership capability with supportVaried, fast-paced work where no two days are the sameBe part of a team that values practical leadership and teamwork
Applicants must have the right to live and work permanently or long-term in New Zealand. Successful candidates must complete a pre-employment assessment, including medical, reference, and criminal background checks, meeting Rentokil Initial's satisfactory criteria.
About us:
Rentokil Initial operates in New Zealand under the brands Rentokil, Initial and Ambius. As an international business services company, we employ over 68,000 employees in over 80 countries, bursting with passion and pride to make a positive difference for our customers and communities.
We hold strong to our values of Service, Relationships and Teamwork. What truly sets us apart is our people. We are a friendly and supportive team, driven by a passion to help protect people, enhance lives and preserve our planet, every day.