About this role
Internal IT / Systems AdministratorLocation: NY Reports to: Ops / Finance / Head of People
About the RoleWe’re looking for a hands-on Internal IT professional to own day-to-day technology support and help scale our systems as the company grows. This role blends front-line troubleshooting with infrastructure ownership, security, and strategic planning. You’ll be the go-to person for employees and a key partner to leadership on IT decisions.
Key ResponsibilitiesDay-to-Day IT Support
Provide technical support and guidance to employees, troubleshooting issues across applications, devices, and services. (Windows/macOS, laptops, printers, conferencing tools)Troubleshoot hardware, software, network, and account issuesSupport cloud-based applications and SaaS tools used across the companyAct as the primary IT contact for employees at both locationsInfrastructure & Systems Management
Manage and maintain office IT infrastructure, including Wi-Fi networks, conference room AV equipment, and on-site hardware to ensure reliable day-to-day operations across two office locationsPlan and execute IT setup for new offices, including network connectivity, device provisioning, conference rooms, and local vendor coordinationOversee networking, Wi-Fi, VPN, and connectivity between sitesCoordinate with vendors, ISPs, and managed service providers as neededEnsure system reliability, performance, and scalabilityOnboarding & Offboarding
Set up new hires with hardware, accounts, permissions, and accessDeprovision users and recover equipment during offboardingDocument and continuously improve onboarding/offboarding processesSecurity & Compliance
Manage endpoint security, antivirus, patching, and updatesMonitor and enforce security best practices across devices and applicationsAssist with access controls, MFA, and basic compliance requirementsRespond to and remediate security incidents as neededCloud & Collaboration Tools
Own and administer Box workspace (user management, permissions, structure)Build, organize, and maintain shared folders and workflowsSupport collaboration tools (e.g., email, chat, video conferencing)IT Asset & Inventory Management
Track IT assets (laptops, monitors, peripherals, licenses)Manage hardware lifecycle, replacements, and refresh planningCoordinate purchasing, receiving, configuration, and distribution of equipmentStrategic Planning & Improvement
Partner with leadership on IT roadmap, budgeting, and tooling decisionsRecommend improvements to systems, security, and workflowsDocument processes, standards, and internal IT knowledgeHelp scale IT operations as the company grows
Why Join Us Competitive salary: $100,000–$120,000. Compensation may vary based on factors including experience, education, and internal equity. High ownership and visibility across the company Opportunity to shape IT strategy as we grow Collaborative, people-first cultureThis is a hybrid work environment with a minimum of three days per week onsite presence in our NYC office
Please note that direct inquiries will not be responded to. To ensure equity and consistency for all candidates, and due to the high volume of applications, we’re unable to reply to messages outside the application process. All updates will be communicated to candidates selected for next steps.
Requirements
QualificationsYou have 5+ years of experience in IT administration, system operations, or similar roles in a fast-moving tech environment.Deep expertise in the Apple ecosystem — macOS and iOS administration, Apple Business Manager, MDM tools (e.g., Kandji, Jamf, Intune), and endpoint security.Strong knowledge of Google Workspace, identity and access management (Okta, Entra or similar), and SaaS management best practices.Strong troubleshooting skills across hardware, operating systems, and SaaS toolsExperience supporting both on-site and remote usersFamiliarity with networking fundamentals (LAN/WAN, Wi-Fi, VPN)Experience managing user accounts, permissions, and devicesComfortable working independently and owning IT end-to-endNice to HaveExperience supporting multi-site officesFamiliarity with Box administration and cloud file managementExperience with MDM tools, identity management, or SSOStartup or small-company IT experienceBasic scripting or automation skillsWhat Success Looks LikeEmployees get fast, friendly, and effective IT supportSystems are secure, reliable, and well-documentedOnboarding/offboarding is smooth and consistentIT infrastructure scales cleanly as the company growsLeadership has clear visibility into IT assets, risks, and needsBenefits
NEON offers all of its full-time employees a robust range of benefits
Get peace of mind with our comprehensive Health Care Plan, covering medical, dental, and vision expenses.Secure your future with our Retirement Savings Plan, offering options like 401k and Roth IRA.Stay protected with our Life Insurance Coverage, including both Basic and Voluntary plans, as well as AD&D.Enjoy a healthy work-life balance with our Unlimited Vacation policy, sick days, public holidays, and office closure for winter break.Take care of your loved ones with our Family Leave Options, including Parental and Caregiver Leaves.Invest in your well-being through our Wellness Programs and Resources.
About NEON
We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We do not discriminate in hiring based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. We welcome applicants from all backgrounds and experiences.
The job description serves as a guide and is not an exhaustive list of duties; requirements may evolve with business needs. All requirements and skills are subject to change as business needs evolve.
Applicants in the U.S. have rights under Federal Employment Laws including the Family & Medical Leave Act, Equal Opportunity Employment, and the Employee Polygraph Protection Act. NEON is committed to providing reasonable accommodations for persons with disabilities. If you need accommodations for the job application, interview, or to perform essential job functions, please inform your NEON contact/recruiter.