About this role
Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment and insights tools, helping them and their students reach their full potential.
As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.
We’re looking for an IT Systems Specialist to join our Operations team on a 12-month contract, playing a key role in supporting our growing team. This is a hands-on role that blends IT support, SaaS and device management and security best practice. Ideal for someone who loves solving problems, supporting people and making sure the tech they rely on works smoothly every day.
Working closely with our Workplace Technology Lead, you’ll help manage and optimise our SaaS ecosystem, support team members across the business and ensure our hardware, systems and security processes are running smoothly as we continue to scale.
What you will do
Onboard, configure and maintain SaaS applications across the businessProvide friendly, responsive IT support to our global teamCreate and maintain documentation, user guides and internal IT processesManage Google Workspace configuration and user accessInvestigate, troubleshoot and resolve SaaS and device-related issuesSupport SaaS migrations and system improvementsMaintain an accurate inventory of hardware and software assetsProcure, provision and ship devices for new starters and existing staffManage device returns and repairs during offboardingTrack and remediate issues identified by endpoint management toolsAssist with security and data privacy requirements, including training and usage reportingHandle SaaS invoices, receipts and licensing administrationSupport the wider Operations team with ad-hoc IT projects as neededAbout you
1–3 years experience in IT support, help desk or systems administrationExperience working in a SaaS or cloud-based environmentHands on experience supporting end users (Level 1–2), including triage and escalationFamiliarity with Google Workspace and/or Microsoft Entra ID (Azure AD)Experience onboarding users, managing access and basic system configurationExposure to IT asset management (device provisioning, tracking, offboarding)Comfortable working in a fast-paced, customer focused environmentClear, friendly communication style with the ability to support non-technical usersExperience with MDM tools such as JAMF or Intune (desirable)Exposure to SaaS migrations, endpoint management or security processes (desirable)Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you!
What we offer
Enjoy a full company shutdown during the week of Christmas, with 3 extra days of paid leave to bridge any non-public holidaysAll EPeeps receive one paid day per year to volunteer and give back to their communitiesAccess 24/7 confidential support via Sonder for mental health, safety and medical needs - available globally and fully funded by EPGet $50 NZD/month toward your phone and internet costs if you work remotely or in a hybrid setupRecommend great people and earn a $2000 NZD pre-tax bonus when your referral joins and passes their trial periodEP Support Groups: Mana Wahine, DEI, Environmental Impact and Wellness CommitteesThe opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and communityWe celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.