About this role
This opportunity is perfect for you because it allows you to use your skills in accounts receivable and customer support while working for a well-established, family-owned company. You will be part of a team that is passionate about the hospitality industry and involved in exciting projects across Australia
Company Profile
Our client, an Australian, family-owned business founded in 1954. It is a dynamic organisation, based on traditional core values, that offers exciting opportunities for its staff and innovative solutions to its customers.
With offices in both Perth, Western Australia and Melbourne, Victoria, they are your one-stop-shop for project management, finance, kitchen planning, and commercial kitchen equipment needs. From small café builds to considerable projects like Optus Stadium, no project across Australia is too small or too big for their undertaking!
All their staff are passionate about the hospitality industry and over the years they have been proud to have been involved in the largest kitchen projects in the state—spanning restaurants, hotels, hospitals and healthcare, oil and gas, mining, supermarkets, and major public facilities.
They bring a high level of knowledge, expertise and innovation to their customers who require kitchen solutions meeting today’s regulatory environment.
Their team is highly skilled in critical areas such as HACCP, OH&S, Best Practice Workflow, fit for purpose specification and environmental issues.
Duties and Responsibilities:
Generate and issue customer invoices in accordance with contracts and billing schedulesProcess customer payments including EFT, credit card, cheque and direct debitAllocate receipts accurately to customer accountsReconcile debtor ledgers and investigate discrepanciesProjects billing reconciliationsMonitor outstanding balances and follow up overdue accountsIssue statements, reminders, and collection noticesLiaise with customers regarding payment queries and disputes Maintain customer credit limits and payment termsAssess new customer credit applicationsEscalate problem accounts in line with company credit policyProduce weekly and monthly aged debtor reportsProvide cash receipts and debtor forecasts to managementAssist with month-end and audit processesMaintain accurate customer files and supporting documentationEnsure compliance with company financial policies and proceduresAssist with BAS, audit, and compliance requirements as requiredRespond professionally to customer billing and payment enquiriesWork with sales and operations teams to resolve invoicing issues Assist customers with inquiries and questions via email and other communication platforms.Handle inbound customer calls.Requirements
Qualifications:
3+ Years experience in accounts receivable or finance administrationExperience in using Epicor / Kinetic ERP Software – highly desirableStrong attention to detail and accuracyGood numerical and reconciliation skillsGood computer skills particularly Microsoft ExcelGood communication skillsOrganised and reliableAble to manage multiple deadlinesProfessional and courteousStrong problem-solving skillsHigh level of integrity and confidentialityAble to work autonomously and in a team collaborative environmentDemonstrate ability to remain self-motivatedHigh level of initiative and flexibilityImproving and maintaining work systems.
Advantageous but not required:
Experience using Epicor / Kinetic ERP softwareExperience in a similar industryExposure to handling Australia-based clients
Minimum BYOD System Requirements:
Stable fibre internet connection (100MBPS upload/download speed or faster) with Back-up internet connectionLaptop (preferred) or PC with at least 8GB RAM (16GB preferred), i5 CPU, Windows 11 operating system, CameraDual Monitor Set upWebcam and noise cancelling headset with microphoneWork location must have minimal distractions and background noise