About this role
DockMaster is currently looking to appoint a Professional Services Specialist to join our growing team in North America!
The Professional Services Specialist plays a critical role in our organization. The mission of the role is to provide guidance and insight into the configuration, delivery, and training of our product throughout the project life cycle. In addition, they are responsible for making sure our customers are utilizing DockMaster software to its full potential through the creation of product documentation, training videos and live webinars, and assisting with quality assurance testing.
Here is a little window into our company: DockMaster is the leading provider of innovative marina software solutions, dedicated to equipping our customers with tools that streamline operations and improve operational efficiency while driving revenue growth. The DockMaster financial management platform allows customers to manage their service jobs, inventories, sales, and storage/dockage agreements with full enterprise-level General Ledger functionality. Our largest customer concentration is in North America, but we are quickly expanding to have a global presence.
The successful candidate will be based anywhere in the US, working in a remote work model with an expectation of travelling to see clients across North America up to 50% of the time!
What your day will look like:
Conduct in-depth needs assessments to understand each client’s unique business processes and requirementsDevelop and execute customized implementation plans, ensuring timely and within-budget deliveryConfigure and customize DockMaster software solutions to fit client needs, including data migration and system integrationCreate high-quality presentation assets and facilitate comprehensive training for internal employees and external audiences across in-person and virtual formatsWork closely with the sales, support, and development teams to provide feedback and insights into customer satisfaction initiativesManage and create training classes, tutorials, and implementation documentationConduct online and in-person client training and fact-finding sessionsStay up to date with all aspects of the Dockmaster software and assist with quality assurance testingManage multiple implementation projects simultaneously, maintaining clear communication and exceptional service standardsOffer ongoing support to client’s post-implementation, addressing any issues and promoting the adoption of new features and updatesAbout You:
2+ years’ proven experience in Project Management, Software Implementation, or Training of DockMaster Software or equivalent3+ years’ experience in the Marine Industry, Boatyard Administration or Marina experience – preferably using DockMaster SoftwareTechnical proficiency with business management software, CRM systems, and database managementUnderstanding of GAAP accounting methodology in AR, AP, and General LedgerExperience with SQL, data analysis tools, and data formattingExperience with jBASEAbility to work in a fast-paced environment with new software updates regularlySelf-starter mentality. Your instinct is to figure out what is next and move with or without explicit directionHighly organized and can prioritize when required to balance multiple clients and business needsFlexible, easily adaptable to changeExcellent communication, presentation and training abilities, including active listening skills, to a wide variety of audiencesHighly proficient with Microsoft Office productsFluent in English, both written and verbal, is essentialLegally authorized to work in the USAbility to Travel 50% of the timeThis position requires travel in the United States, Canada, and outlying islands (with territory to expand over time)Applicants must be located within 2 hours of a major airport or 1 hour of a connecting airportTravel arrangements may be made with short notice, and the person in this position should be able to cover daily travel expenses to be reimbursedA valid passport, driver's license, and the ability to rent a vehicle are requiredWhy Join Dockmaster?
At Dockmaster, you’ll have the opportunity to make a significant impact on our growth while working alongside a passionate team dedicated to transforming the marina management industry. This is a key role, with ample opportunity for professional growth, and direct impact on the company's success.
What We Offer:
Competitive salary and bonus structure based on performanceHealth insurance, 401(k) with company match, and paid time offOpportunities for professional development and career advancementIf you're a Professional Services Specialist ready to take on this exciting challenge, we’d love to hear from you!
For further information about DockMaster, please visit our website at www.dockmaster.com
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.