About this role
Hyper-Reach builds mission-critical mass notification and emergency communication systems used by public safety organizations across North America. We operate high-reliability, real-time platforms spanning web, mobile, telephony, and cloud infrastructure at meaningful scale. Our engineers own systems end-to-end, make real architectural decisions, and modernize legacy technology with a focus on performance, security, and resilience. We value autonomy, technical excellence, and building software that truly matters.
About the Role We’re hiring a Senior Engineering Manager to lead a small, high-impact engineering team responsible for our Hyper-Reach platform, telephony systems, and core infrastructure.
This is a player–coach role with full end-to-end ownership. You will be the primary technical leader overseeing architecture, delivery, quality, and day-to-day execution across product engineering, telephony integrations, and infrastructure evolution.
You’ll work closely with leadership while remaining hands-on with critical technical decisions and complex development work.
This role is ideal for a senior technical leader who enjoys breadth, ownership, and autonomy within a lean team.
What You’ll Do Technical & Team Leadership
Lead and mentor a team of 4 full-time engineers, plus external contractors. Act as the primary technical authority across the Hyper-Reach mass notification product, telephony products, and infrastructure. Lead architectural discussions, technical decision-making, and system design. Conduct code and design reviews to ensure quality, security, and maintainability. Continual evaluation of resource needs, including interviewing, hiring and onboarding to expand the team, when appropriate. Delivery & Execution
Partner with Product Management to define requirements, scope, and delivery timelines. Plan and prioritize work across internal teams and contractors. Track progress, manage dependencies, and proactively address risks and bottlenecks. Balance near-term delivery with long-term technical health. Architecture & Systems
Own system architecture across web applications, mobile components, telephony, and backend services. Lead the evolution and modernization of legacy systems. Ensure systems are scalable, reliable, secure, and production-ready. Hands-On Development
Remain hands-on for complex features, integrations, and critical paths. Support development across: Web and mobile applications Backend services Databases (including PL/SQL where applicable) Infrastructure and deployment workflows Continuous Improvement & Innovation
Improve engineering processes, tooling, and development practices. Champion DevOps practices, including CI/CD, monitoring, and automation. Introduce and evaluate AI-assisted development tools to improve productivity and quality.
What We’re Looking For Required Experience
8+ years of professional software development experience. 2–5 years in a technical leadership or engineering management role. Experience leading small teams. Strong background in backend and web application development. Experience making architectural decisions and owning systems end to end. Comfortable operating across product, infrastructure, and operational concerns. Strong communication and collaboration skills.
Nice to Have
Experience with telephony or real-time systems. Cloud infrastructure and DevOps experience. AWS experience a plus. Mobile application development exposure. Experience modernizing or migrating legacy systems.