About this role
Build something people love
Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with 3+ million users who trust us with more than $100 billion in assets. And we’re just getting started.
We’re looking for someone who thinks big, sweats the small stuff and keeps things simple. You’ll join a high-bar, fast-paced team where people are trusted to own their work, communicate openly, and ship things that improve our clients’ lives. Collaboration, humility, and an obsession over quality are how we get stuff done.
Be a part of our Canadian success story and help shape the financial future of millions. Read our Culture Manual and learn more about how we work.
Build something people love
Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with 3+ million users who trust us with more than $100 billion in assets. And we’re just getting started.
We’re looking for someone who thinks big, sweats the small stuff and keeps things simple. You’ll join a high-bar, fast-paced team where people are trusted to own their work, communicate openly, and ship things that improve our clients’ lives. Collaboration, humility, and an obsession over quality are how we get stuff done.
The Quality Assurance team is responsible for managing the QA program for various CXO teams. We work closely with graders, leaders, and other Operations mandates across the CXO organization to maintain a high level of quality in all our client interactions.
In this role, you will:
Work on various Quality Assurance initiatives that will support the CX team in raising the bar and becoming our clients’ primary investing relationship.
Engage with stakeholders across the CX team to ensure they are kept informed on QA initiatives that impact them and their team, have trust in the program and can speak to its importance and impact.
Work closely with the Training and Knowledge Management functions to identify gaps, suggest improvements, and collaborate on new enablement initiatives
Be responsible for key functions within the Quality Assurance program, including:
Completing weekly Grader QA and regular CXA QA assignments on time and with a high level of alignment
Facilitating calibration sessions with onshore and offshore grading teams to ensure alignment across the program
Helping stakeholders understand quality trends and opportunities within their mandate
Enabling our BPO partners to execute their QA programs with Wealthsimple quality standards in mind
We are looking for someone who:
Is a quality expert who understands the importance of feedback and lives by our value of the client, the client, the client: You inherently understand what a great client interaction looks and sounds like.
You are passionate about equipping the Client Experience team and our QA graders with the skills to do this well, including giving effective and bias-free feedback.
Has great attention to detail: You have the ability to review interactions critically. No stone will go unturned for each and every interaction that you review.
Is an action-orientated Maker-owner: You have a clear bias for action and the ability to act without being told what to do, take full ownership of work and seek help and input when needed.
You can be counted on to complete weekly task assignments on time and you can take ownership over issues as you uncover them in your day-to-day.
Can effectively prioritize & problem solve: You know how to break down complex problems and identify root causes. You know how to balance what needs to be done with what’s possible to do.
You understand the scope of an issue and its priority, and you have an innate ability to focus on the highest-priority tasks while minimising distractions.
Has a Ship it mindset: You are constantly looking for ways to test improvements to our processes and optimise our QA program.
Is resourceful: You should have a demonstrated track record of persevering in adversity where priorities and direction can evolve quickly. You should have a positive can-do attitude and be adaptable to evolving business goals.
Is an effective influencer:Whether you’re giving feedback or proposing a new change, you are great at getting buy-in from the people you work with.
Skills & experience
Strong understanding of our CS systems and workflows
Solid grasp of the Wealthsimple product ecosystem
Experience evaluating client interactions using MaestroQA (or similar QA tool) is an asset
Bilingual (French & English) is a strong asset
Has achieved an average QA (CXAs) score of >85% in the last 3 months: If there is a good reason why you have not achieved this score, we will take this into consideration with your application so please indicate why in your application process.
Application Deadline: Feb 2nd, 2026.
Compensation & Equity
🤑 Hourly pay rang: For this role, candidates located in Canada can expect a based hourly pay range of CAD $32.69 - $40.87. Actual compensation is determined based on skills, experience, and role level. Exceptional candidates may be considered above the top of the range, and pay can increase quickly for those who make a big impact in the role.
🚀 Total compensation: In addition to base salary, this role includes equity compensation. We use clear job levels and market-based salary bands to ensure compensation is fair and consistent across the company.
Why Wealthsimple?
🌸 Top-tier health benefits and life insurance
📈 Long-term group savings with employer match using our Wealthsimple for Business platform
🌴 20 vacation days + 4 wellness days per year, and unlimited sick and mental health days
✈️ 90 days away program: Employees can work outside of Canada for up to 90 days per calendar year
👥 A wide variety of peer and company-led Employee Resources Groups (e.g., Rainbow, Women of Wealthsimple, Black @ WS)
🌎 We’re a remote first team with over 1,500 employees across North America - and one of the best things about working here is the people. You’ll be collaborating with incredibly talented, curious, and driven teammates who care deeply about doing great work.
Be a part of our Canadian success story and help shape the financial future of millions.
Read our Culture Manual and learn more about how we work.
Technology & Innovation at Wealthsimple
We believe the future belongs to those who innovate boldly. At Wealthsimple, every team member is expected to lean into new technologies, including AI, and tooling to rethink how we work, solve problems faster, and create even greater value. We're looking for people who are not just comfortable with change but energized by it. Our commitment is to build a company that evolves at the pace of the world around us, and we want you to help lead that future.
DEI Statement
At Wealthsimple, we are building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Accessibility Statement
Wealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs.
Technology & Innovation at Wealthsimple
We believe the future belongs to those who innovate boldly. At Wealthsimple, every team member is expected to lean into new technologies, including AI, and tooling to rethink how we work, solve problems faster, and create even greater value. We're looking for people who are not just comfortable with change but energized by it. Our commitment is to build a company that evolves at the pace of the world around us, and we want you to help lead that future.
DEI Statement
At Wealthsimple, we are building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Accessibility Statement
Wealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.