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Senior Architect (IT Principal), Enterprise Architecture - Contact Center & Service Transformation @ Cigna Group

Austin, Texas, United States of AmericaOnsiteFull-time
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About this role

Join our team as a Senior Architect, Enterprise Architecture – Contact Center & Service Transformation. Shape digital, voice, and operational servicing experiences, drive AI-enabled solutions, and influence enterprise strategy. Collaborate with cross-functional leaders to modernize platforms and deliver value-based, agile customer experiences. Grow your impact in a dynamic, innovative environment.. Category: Technology

Skills

decision-makingcloud engineeringivrcrm systemshealthcare domain knowledgepayer or insurance knowledgeclaimsagile methodologiesdata architecturechatbotscontact centerstakeholder managementcloud-native designvoice infrastructureccaas architectures

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