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Product Management Senior Manager - Agent Experience @ The Cigna Group

USOnsiteFull-time
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About this role

Join our team as a Senior Product Manager and drive the development of innovative agent experience tools and AI-powered solutions. Collaborate with cross-functional teams to enhance customer service operations, optimize productivity, and deliver impactful business results. Shape the future of agent experience with data-driven strategies and continuous improvement initiatives.. Category: Project & Program Management

Skills

product managementproduct lifecycle managementagile product developmentstakeholder managementai-powered toolsdata analysisprocess improvementcustomer service platformsworkforce managementoperational performance metricsproduct analyticsproduct roadmap planningrequirements gatheringcross-functional collaborationcrm platforms

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