About this role
Job Description Summary Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction, and maintaining all equipment models specific to X-ray Systems, Mammography Systems, Image Guided Systems (IGS) or/and Bone Mineral Density (BMD).
Job Description Essential Responsibilities:
• Maintain all models specific to the above listed modality in the assigned area. • Perform total system level troubleshooting on complex multi-symptom problems. • Maintain daily interface with doctors and technicians on equipment status issues, to ensure satisfaction of primary customers. • Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team. • Assist in the growth and direction of business in geographic area. • Responsible for Warranty and PMS contract cost control. • Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts). • Play a leading role in complex and multifunctional rooms. • Share best practices. • Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
Quality Specific Goals:
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. • Complete all planned Quality & Compliance training within the defined deadlines. • Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. • Identify and report any personal quality or compliance concerns immediately to the Quality Organization. • Ensure timely dispatch closure. • Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe. • Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
Qualifications/Requirements:
• Degree/Diploma Level in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent • Technical and analytical skills, with more than three years of Field Service experience in healthcare industry or equivalent. • Strong sense of accountability and ownership over customer issues and other responsibilities • Strong potential and willingness to learn new techniques • Excellent customer service skills; able to deal tactfully and effectively with customers • Excellent verbal and written communication skills in English. • A good team player and can work seamlessly with cross-functional teams • Ability to work independently with minimum direction or supervision. • High work standards and quality. • Shows Initiative and motivation. • Plans and organizes work effectively.
Additional Information Relocation Assistance Provided: No