About this role
About Us Schulz Farben- und Lackfabrik GmbH is a medium-sized, internationally active company in the paints and coatings industry, headquartered in Langenlonsheim, Germany. Together with international partners, we develop market-specific systems tailored to diverse climatic, regulatory, and cultural requirements. Our products are used across a wide range of industries, including DIY, retail and professional applications. With a strong focus on innovation, quality and customer collaboration, we continuously work on developing new solutions for demanding markets. To strengthen our customer-centric approach and further expand our DIY business, we are looking for a Head of Customer Solutions (m/f/d) to lead and develop our international customer solution activities. The Role & Responsibilities In this role, you will take full ownership of customer-specific solution development within our DIY coatings segment. You´ll act as a strategic interface between customers, sales, product development management and R&D to ensure the successful development and implementation of tailored solutions. You´ll drive customer-focused innovation, manage key international accounts on a strategic level and contribute significantly to the growth and positioning of our DIY business. Your Responsibilities: Lead and develop the Customer Solutions function for the DIY coatings segment Drive the development of customer-specific product solutions in close collaboration with R&D and Product Development Management Act as a strategic partner for key international customers and support complex project negotiations Translate customer needs into technical and commercial concepts Manage and prioritize customer projects and ensure timely execution Collaborate closely with Sales, Marketing and Business Development to align on market strategies Build and further develop a high-performing, customer-focused team Identify trends, customer requirements and innovation opportunities in the DIY market Your Profile University degree in Chemistry, Chemical Engineering or a comparable technical/natural science discipline Several years of experience in technical customer support with a focus on application-related topics Solid expertise in technical service, particularly in the analysis, evaluation and optimization of coating systems Experience in the technical development and adaptation of products to meet specific requirements and application conditions Practical understanding of material behavior, formulation processes and application-related interactions in the coatings field Ideally, experience in the DIY or application-oriented coatings segment Industry knowledge in the chemical and/or coatings industry is considered an advantage Strong leadership and team development capabilities High customer orientation and ability to manage complex stakeholder environments Strategic thinking combined with hands-on execution Strong communication and negotiation skills Ability to translate technical concepts into customer value propositions Fluent in German (Level C1) and English (Level B2) Willingness to travel internationally including extended business trips when required What We Offer A key leadership role with high strategic impact in an international environment Direct influence on customer development and product innovation Close collaboration with senior management and international partners A dynamic working environment in an internationally active medium-sized company Short decision paths and a high level of personal responsibility Attractive development opportunities within a growing organization Work-life balance: flexible working hours and hybrid working options Company pension scheme with an above-average employer contribution Discounts & perks - access to the "Corporate Benefits" app, local fitness studios, and special offers on company products Bike leasing - tax-efficient and environmentally friendly Development & growth opportunities - we support your journey through onboarding, training and individual development programs Employee referral program - "Employees refer employees" Celebrating special moments together with meaningful and heartfelt gestures Interested? Apply now! Your contact person: