About this role
Are you good with customers? Enjoy building long-term relationships with customers and colleagues? Enjoy problem solving? Looking for a career with a stable company that will allow you to grow and develop as a person and a professional? Consider joining Eurofins as a Client Service Representative.
Serve as the primary communication link between the client and laboratory operationsAnswer emails and phone calls from client contacts or laboratory and internal support personnel to provide quick resolution of issues and questions in order to facilitate the receipt, entry, testing, reporting and billing of routine testing samplesInterpret and communicate technical information and manage stakeholder requirementsManage client expectations- provide client with project updates, project related financial updates, and obtain feedback on implementation of work scopeMake appropriate actions and escalate to appropriate ELLI and client management as needed if services deviate from expectationsWork in a team-based environment to meet department and company goals.Support sales efforts in the bid process to gain repeat, and/or new, long-term business as neededWork seamlessly with Business Development team to onboard opportunities and set projects up for successful execution
Basic Minimum Qualifications
Excellent communication skills- with oral and writtenStrong organizational skills and attention to detailA strong desire to learn. Eurofins offers a comprehensive training program for this positionAbility to prioritize work autonomouslyAbility to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policiesAbility to work independently and as part of a team, self-motivation, adaptability, and a positive attitudeMinimum of high school diploma or equivalent, college degree or currently pursuing preferredAuthorization to work in the United States indefinitely without restriction or sponsorshipThe Ideal Candidate will Possess:
Prior customer service experience in a scientific field, preferably in a GMP or Pharmaceutical environment. Computer skills- Experience utilizing MS Office including Word, Excel, and Outlook. Experience utilizing a Laboratory Information Management System (LIMS) and/or Case Management Software is a plus. Position is full-time, Monday - Friday, 8am - 5pm (flexible). Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply.
Excellent full time benefits including comprehensive medical coverage, dental, and vision optionsLife and disability insurance401(k) with company matchPaid vacation and holidaysAuthorization to work in the United States without Sponsorship
Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.