About this role
The IT Technician plays a dual role, combining IT operations support with active involvement in business digitalization and automation initiatives.
40% IT Operations & End-User Support
Ensure a stable, secure, and efficient IT environment to support ongoing business operations. This includes end-user support, device management, and day-to-day IT operations
60% Digitalization & Automation
Support the business in implementing digital strategies by analyzing processes, designing, and implementing automated digital solutions. The role acts as a consultant to business stakeholders, promoting process digitalization, automation, and effective use of existing digital tools.IT Operations & Support
Provide 1st level support for local servers, network infrastructure, and printing systemsConfigure, maintain, and support hardware and software solutions (clients, mobile devices, printers)Support internal systems and processes (ITSM system, asset management, Active Directory, patch management, backup, audit compliance)Perform local and group system implementations, changes, upgrades, and ongoing supportSupport IT Operations and Infrastructure with daily operational requirementsProactively contributes to the strategic development of the IT landscape in compliance with corporate guidelinesDocument IT procedures, system configurations, and support processesDigitalization & Automation
Analyze business processes to identify opportunities for automation and digital improvementDesign, develop, deploy, and maintain automated workflows and digital solutionsCollaborate with cross-functional teams to gather requirements and implement process improvementsEnsure successful deployment and integration of automation solutions with existing and new systemsMonitor, optimize, and continuously improve existing automationsPromote efficient use of existing Microsoft tools across the SEE region, focusing on communication and process efficiencyEvaluate and support new digital tools and technologies aligned with business needsTraining & Enablement
Develop training concepts, documentation, and user guidelinesConduct trainings to support digital adoption and knowledge growthEnsure and promote CBS-related digital skills within the SEE region National Diploma in Computer Science or a relevant Information and Communication Technology qualificationEquivalent practical experience may be considered in lieu of formal educationMinimum of 2 years’ experience in an IT support or IT operations rolePrior experience with process automation tools (low-code/no-code or scripting-based)Basic programming skills (e.g. JavaScript, Python, PowerShell)Basic knowledge of Artificial Intelligence (AI) and its practical application in business processesStrong fault-finding and problem-solving skillsSolid IT fundamentals (Windows Server and Desktop Operating Systems, Active Directory, MS Office, IT Security basics)Confident handling of Windows 11 and Microsoft Office 365Ability to work independently with a strong solution-oriented mindsetGood written and spoken English skillsWillingness to learn and adapt to new technologies and digital toolsCustomer and Quality OrientationDelivering ResultsIntegrityProblem SolvingClear and Open CommunicationHandling Feedback with Passion and Commitment What we offer:
Multinational backgroundHybrid work with Home OfficeCompetitive salary and other benefitsLong-term development opportunities within a company with a stable backgroundReady to drive with Continental? Take the first step and fill in the online application.