About this role
Visa Direct is a money movement solution that Visa provides to clients (issuers, acquirers, processors, merchants and service providers) to facilitate domestic and cross-border fund transfers/disbursements using debit card credentials, bank account information or digital wallet addresses around the world. Over the past years we have invested in establishing competitive payment rails and superior market readiness, and we are now ready to focus aggressively on cross-border growth.
This role involves working closely with Account Management, Product, Compliance and Support teams to provide operational support for Clients of Visa Direct Cross Border (former ), Visa’s recently acquired cloud-based embedded cross border money movement infrastructure solution.
The ideal candidate will possess a strong understanding of the payments landscape and technologies, exceptional project management, troubleshooting, client support, and a laser focus on quality, ability to prioritize independently, working across a matrix organizational structure and liaising with various teams to influence and collaborate effectively.
Job Description and Responsibilities
Provide technical client troubleshooting support and project management support to portfolio of ~70 North America Accounts; effectively manage time & prioritize efforts towards strategic accounts; identify opportunities to service accounts at scaleCoordinate internal processes related to client account management and help address and resolve account-related inquiries and issues, including billing and invoicing processes and compliance-related activitiesSupport monthly and quarterly performance reviews of client portfolio to identify growth potential and proactively address attrition risksAssist in coordination of contract renewalsProvide ad hoc analysis as requestedCoordinate offboarding processes with relevant internal teamsCollaborate closely with Sales, Product, Business Development, Billing, Compliance and Support teamsThis is a hybrid position. Expectations of days in office will be confirmed by your hiring manager.
Basic Qualifications:
5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhDPreferred Qualifications
3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)2 years’ experience in business operations and technical sales support, particularly in supporting clients’ technical issues/questions, project management, cross-functional global processes, tools, or other key analyticsDemonstrated knowledge of correspondent banking processes and SWIFT messaging standards (MT/MX), including payment routing, compliance considerations, and exception handling.Experience in supporting cross-functional program initiatives and facilitating collaboration across Sales, Account Management, Marketing, Finance, Product, and Compliance organizationsExhibits strengths as a project manager, customer success, cross-functional navigator, and technical sales/support, with high financial acumen and analytical skillsComfortable communicating directly with clientsMust be results-oriented, organized, able to handle multiple urgent tasks and must effectively deal with ambiguity in a virtual work environmentExceptional influencing & presentation skills - thinks strategically to problem solve tactical execution, particularly in a growing matrixed organizationStrong desire to win as a team – pride of outcome mentality vs pride of ownershipKnowledge and experience with Visa products, FX and Global Payments seen as a plusFamiliarity with Slack, Salesforce, Zendesk, and/or MS Dynamics seen as a plus Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Visa is looking to fill vacant position Visa Direct Network and Operations Client Service Manager. The anticipated compensation range for this position is $105,710 CAD to $155,710 CAD, which includes sales incentive payments/annual bonus. Visa has a comprehensive benefits package for which this position is eligible that includes Medical, Dental, Vision, RRSP, Employee Stock Purchase Program, Life Insurance, Paid Vacation and Wellness Programs. Visa uses artificial intelligence when assessing and selecting candidates.