About this role
Are you a natural leader with a passion for empowering others? Join our dynamic team as a Customer Support Team Lead and make a real impact by driving excellence and mentoring the next generation of service experts!
At Lunar, we are democratizing the power of money and changing the way we all bank, pay, and invest. Since starting in Aarhus in 2015, we've grown rapidly and are now a major player in the Nordics, with offices in Copenhagen, Aarhus, and Stockholm 🚀
So who are we? Are we a tech company or a bank? Well, we're both, breaking free from the usual categories. At Lunar, tech isn't just a cool add-on; it's the core of how we do things. With our own banking license, we go head-to-head with traditional banks. What sets us apart is the mix of tech and financial services, giving us the power to shake up a dusty industry that's ready for a change.
As we continue our journey to becoming the best everyday bank in the Nordics, we are looking for a Customer Support Team Lead based in Stockholm, who leads with authenticity, presence and purpose. This role requires working on-site at our Stockholm office full-time.
What will you do?
Team Development: Lead and coach agents through regular feedback, performance reviews, and career growth.
Culture & Presence: Build an inclusive, high-engagement team culture by being an accessible and supportive leader.
Performance Management: Drive KPIs and customer satisfaction by using data to guide team improvements.
Customer Advocacy: Partner with Product and Tech teams to turn customer insights into product improvements.
Operational Growth: Oversee recruitment, onboarding, and process optimization to scale the support function.
Curious about the Lunar culture? 💚
Everything at Lunar centers around our core - to challenge. It’s infused into our four values and guides us in how to work together, lead projects, and lead people to reach our mission. Our values aren't just words on a page - they're what make us who we are and shape the vibe of our culture. And trust me, we’re all about the vibe. For a longer read about our culture, click here.
We're excited to welcome everyone to apply for this impactful role! We can’t wait to follow up with talents who we believe are the best fit based on the following criteria:
Proven Leader: At least 1 year of experience managing direct reports, 1:1s, and career growth.
Data-Driven: Skilled at using KPIs and metrics to improve performance and customer satisfaction.
Operational Expert: Experienced in recruitment, onboarding, and optimizing team processes.
Empathetic Communicator: An authentic, reflective leader who balances structure with flexibility.
Customer-Obsessed: Dedicated to building trust and advocacy through high-quality support.
Are you ready to join the journey? Apply now and let’s find out more! While you hold on tight for us to get back to you, curious to see what we’re up to? Follow us on LinkedIn for business announcements and releases 📢, check out our Instagram for an inside scoop on what it’s like to work here 📸, and visit our blog for the latest tech and product insights! 📱🫰
Depending on the regulations in the country where you will be employed, we will ask to see or obtain information about your criminal record.