About this role
Job summary
An exciting opportunity has arisen for the role of Practice Manager, at the Woodcock Road Surgery which is a long-established friendly surgery located in the centre of Norwich and provides primary care services to approximately 8,500 patients.
The partners are looking for an exceptional leader with strong business management skills, particularly in managing teams, project management, HR, finances, public relations, and strategic planning. In addition to this, the Practice Manager should have experience of managing IT systems and ideally suited to a confident and credible professional who thrives in complex environments.
For more information, including arranging a practice visit please contact [email protected]
Interviews scheduled for the first two weeks of August 2026.
Main duties of the job
The successful candidate will need to be able to work both collaboratively with the 4 GP partners, as a group and individually, to develop and implement strategies.
They will lead a wider practice team, with support from a Operations Manager, Office Manager and Data and Quality Lead. They will need to have demonstrable project management experience and be able to manage concurrent projects from start to finish using quality improvement methodologies.We are looking for a confident and resilient individual with excellent communication skills. It is essential that the new manager can ensure that the practice continues to run smoothly, working closely with the East Primary Care Network (PCN) and exploring opportunities for collaborative working.Individuals should be adaptable and able to understand and respond to the diverse and dynamic nature of the role, being able to balance the needs of the practice with the ever-changing challenges of providing healthcare.We are open to change and looking to develop future systems that support excellent patient care and staff wellbeing.Previous primary care management experience is not essential for this role; however, individuals without previous primary care experience will have to demonstrate transferable knowledge and skills.
About us
We are a busy City Practice, providing services for 8,500 patients.Our team includes 4 GP Partners, 1 Salaried GP, 2 Nurses with a variety of skills including Sexual Health and Diabetes Management, a Health Care Assistant and a Phlebotomist, along with a Clinical Pharmacist and a Physician Assistant.The clinical team is supported by a skilled and well organised administration team.We use SystmOne for our Clinical system and also utilise various digital platforms such as Accurx and our online triage system is SystmOne to support our processes.We are a well-established training Practice and welcome GP Registrars on six monthly placements.If this sounds like a perfect job for you then please get in touch.
Job description Job responsibilities
Job Responsibilities:
Contract Management
Manage all Practice contracts with the support of the Contracts Manager PCN, QOF, Public Health, Local Enhanced Services and others.
Negotiate reviews of current contracts and new contracts.
Finance
In collaboration with our accountants and the Partners oversee the financial processes of the Practice.
Strategy & Planning
Support the Partners in developing and reviewing the strategy and plans on an annual basis. Provide the necessary detailed information for these discussions.
People Development and Management
Ensure all staff have active development plans with effective appraisals and supervision.
Manage Direct Reportees Operations Manager, Office Manager and care coordinators.
External Partner Liaison
This is a key part of the role and will involve liaison with a variety of organisations but in particular:
East PCN
Norfolk and Suffolk ICB
Local Practice Managers Forum.
Operational Oversight
The daily operations of the Practice are run by your team but it is the Practice Managers responsibility to make sure this is efficient and effective by having good monitoring tools in place.
This includes IT, buildings, suppliers, online systems etc.
We use a system called TeamNet and MS Teams to manage Communications, Governance and HR processes within the Practice and you will be responsible for continuing to develop the use of this. You will become the expert on TeamNet and MS Teams and how to use it.
Marketing and Communications
Develop, implement and embed an effective marketing and communications strategy (internal and external). This includes digital communications and the web site.
Governance
Ensure clinical and non-clinical governance is effective and well managed CQC, infection control, audits, legal etc. TeamNet underpins much of our Governance processes.
The Practice Manager is responsible for:
a) Overarching management of all clinical and administrative staff
b) Managing the recruitment and retention of staff, having an effective appraisal system, and resolving disciplinary or grievance issues
c) Maintaining and ensuring compliance with HR legislation
d) Overseeing that all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
e) Managing the financial elements of the practice, including budgets, petty cash, payroll, payments and receipts. This includes PCN income and expenditure, ensuring financial and contractual scrutiny is given on all transactions and activity
f) Ensuring the practice explores all opportunities to maximise income and reduce expenditure in collaboration with the partners
g) Briefing partners, when required, on all financial matters, including forecasting and future sustainability
a) Managing contracts for services, e.g., cleaning and building maintenance
b) Coordinating the procurement of practice equipment, supplies and services
c) Coordinating the reviewing and updating of all practice policies and procedures
d) Act as the primary point of contact for NHS(E), ICB, PCN, and any other external organisations and stakeholders
e) PCN working with the partners to ensure that the practice team is kept up to date on PCN activities, future and recruitment opportunities, briefing the partnership when required
f) Leading and coordinating all projects within the practice (this would include developing the PCN, the further development of the practice, planning, risk-assessing and staffing reviews)
g) Coordinating the compilation of practice reports, the practice development plan and business continuity plan, and exploring examples of good practice to influence the planning of the surgerys priorities which may include writing business cases and service level agreements
h) Ensuring the team reaches the QOF targets
i) Adopting a strategic approach to the management of all patient services matters
j) Ensuring ongoing practice CQC compliance. Managing the process by which the practice maintains registration under the CQC. Working with the registered manager, partners, and the team in preparation for CQC inspections
k) Developing and coordinating an effective communication strategy (internal and external) and overseeing the communications for internal and external use, such as the practice newsletter, website and social media
l) Overall responsibility for all incoming emails into the practice including NHS(E), CCG, and other external agencies, ensuring they are viewed, actioned and forwarded when required
m) Ensuring the practice maintains compliance with its NHS contractual obligations
n) Providing support to the partners and the partnership to ensure excellent team-working and a sound legal framework, including the recruitment of new partners, the organisation of awaydays, and planning meetings, ensuring GP rotas and holiday arrangements are managed efficiently
a) Instigating effective partners meetings with clear agendas, minutes and action plans
b) Marketing the practice appropriately
c) Management of all complaints in line with current legislation and guidance
d) Management of the estates and facilities, including health and safety aspects such as risk assessments and mandatory training
e) Working with external IT providers to ensure that the practices IT system and other technology (including alarms, phone systems, etc.) are secure, efficient and compliant with all relevant legislation. Making sure all practice staff are given the training necessary to enable them to use the IT systems as safely and effectively as possible
f) Running searching and interpreting data analysis when required
g) Ensuring compliance with IT security and IG in liaison with the external Data Protection Officer
h) Coordinating the practice diary, making sure meetings are scheduled appropriately
Person Specification
Qualifications Essential
Good standard of education with excellent literacy and numeracy skills - At least 3 years experience of leadership in Primary Care - Experience of overseeing financial procedures including budget and cash flow forecasting - Experience of working in a Primary Care setting - Experience of performance management, including appraisal writing, staff development and disciplinary procedures - Experience of successfully developing and implementing projects, in a business or charity - Experience of chairing meetings, producing agendas and minutes Skills - Ability to exploit and negotiate opportunities to enhance service delivery - Excellent communication skills (written, oral and presenting) Strong IT skills (generic): - Excellent leadership skills - Effective time management (Planning & Organising) - Ability to network and build relationships - Proven problem solving & analytical skills - Ability to develop, implement and embed policy and procedure - Ability to motivate and train staff Personal Qualities: - Polite and confident - Flexible and cooperative - Excellent interpersonal skills - Motivated and proactive - Ability to use initiative and judgement - Forward thinker with a solutions focused approach - High levels of integrity and loyalty - Sensitive and empathetic in distressing situations - Confident, assertive and resilient - Ability to drive and deliver change effectively - Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Desirable
Other requirements: - Flexibility to work outside of core office hours when necessary - Disclosure Barring Service (DBS) check - Maintains confidentiality at all times
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Woodcock Road Surgery
Address 29 Woodcock Road
Norwich
Norfolk
NR3 3UA
United Kingdom
Employer's website https://www.woodcockroadsurgery.nhs.uk (Opens in a new tab)