About this role
Who are we?
Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.
Job Summary
We are looking for a Workplace Associate to join our regional Corporate Real Estate (CRE) team to manage operations in Mumbai. In this role you'll deliver exceptional workplace experiences and ensure smooth daily operations across Equinix offices. You will uphold CRE's Four Keys- Safety, Courtesy, Efficiency, Community while supporting employees, visitors, and new hires, managing site logistics, and creating engaging on-site events that build a vibrant workplace community.
Responsibilities
Operations & Customer Experience
Manage one or more sites to meet Operational Excellence standardsOversee daily office operations, serve as the on-site CRE representative, welcome and assist employees and guests; manage visitor access and badgesSupport new hires with onboarding and introduce CRE servicesKeep reception and common areas clean, organized, and visitor-readyBuild strong relationships, anticipate needs, and deliver personalized service Events & Community
Plan and deliver workplace events that energize and connect employeesPromote events through Office Raven Calendar, posters, and Viva EngageCreate "surprise and delight" moments (festive treats, seasonal themes, activities)Share event photos and support community engagement online Safety & Courtesy
Maintain site safety and security; follow emergency procedures and escalation protocolsRespond promptly to tickets and customer inquiries with clear communicationProvide guidance on building policies, etiquette, and workplace navigationShare site updates using approved CRE communication templates Efficiency & Site Support
Manage mail, deliveries, Envoy check-ins, and office supplies when on-site aloneRaise or oversee Purchase Orders per CRE policySupport office moves, openings, closures, and change projectsCoordinate with vendors, contractors, landlords, and internal partnersAdvocate for CRE services and ensure the business understands our valueSupport site projects and programs Qualifications
Bachelor's degree or equivalent hospitality/customer experienceMinimum 5 years in workplace operations, hospitality, events, or similar fieldsStrong English communication and interpersonal skillsAbility to multitask, problem-solve, and manage projects effectively Behaviors
Integrity, accountability, and strong work ethicProactive, positive, and customer-centric mindsetStrong relationships and teamwork orientationClear communicator who raises issues and shares successesContributes to an inclusive, collaborative, high-trust team culture Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here. This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.