About this role
Your opportunity
At Charles Schwab, our purpose is simple: we champion client's goals with passion and integrity. Guided by honesty, mutual respect and a commitment to doing what's right, we bring innovation, education, and service together to help shape financial futures. Our people are the foundation of our success - they approach their work with curiosity and collaboration, coming together to create solutions that make a meaningful impact for clients and communities. As we expand into India, we are bringing this same culture of inclusion, learning, and opportunity to new talent. Joining us means becoming part of a global team where your work matters and your future can take shape.
Our Hyderabad location is central to Schwab's growth, bringing together talented people and technology to drive innovation, scale and efficiency. Here, you will work alongside teams who create solutions that support millions of clients every day. The work you do is more than daily operations - it's a chance to experiment, learn, and build within a values-driven, supportive environment.
This is a unique opportunity to be part of our early growth phase and shape something new, backed by the stability and strength of a Fortune 500 company. Your impact begins on day one, and your contributions will help define our future in the region
This position will be integral to ensuring firm resiliency while supporting the change management structure. The primary responsibilities of this role will be to support Non-Human Account Lifecycle Management. The successful candidate will learn several tools, all building stronger fundamentals in security, resiliency, workflows, and certifications
Key Responsibilities:
This role will be highly consultative requiring technical communication to non-technical people.Documentation and validation skills are the cornerstone of this role.As a high volume of requests from multiple sources are the norm in this position, prioritization and time management skills are the key to success.Bachelor's degree or equivalent experience4+ years experience in a Security Support Role4+ years experience with Windows and PowershellWorking knowledge of Microsoft Active Directory (AD) Ability to use and write/modify powershell scriptsFundamental understanding of at least one cloud platform (Entra, AWS, GCP, etc)Hands-on experience with at least one IAM Automation Tool (Oracle OIM/OAM, Sailpoint, CA, BeyondTrust, OKTAAn ability to work initially closely supervised and developing into an independent member of a mature team and within workgroup teams to complete tasksAbility to effectively communicate with technical and non-technical audiences, both oral and written skills are required Strong interpersonal, analytical, problem-solving, influencing, prioritization, decision making and conflict resolution skillsStrong initiative; self-starter; self-directed; ability to multi-taskExperience working with a ticketing system such as Remedy, CA, HPSM, or Service DeskStrong documentation What you have
Required Qualifications:
Experience with one or more ticketing and tracking systems for task completion: Experience with Change Management Processes: Ownership and Completion of Remedy Work Order and Incident Management tickets / JIRA StoriesIAM meta data management such as:Ownership Change ManagementService Account Lifecycle Management i.e. account disablementExcellent Customer Service skillsExcellent Oral and Written Communication SkillsExperience with Active Directory and Account Management Lifecycle managementUnderstanding of Active Directory technologySpecifically for Administration functions such as User Accounts and Security GroupsBe a tier 2 access Analyst to research and resolve tier 2 incidents for the service desk.Work from established Standard Operating Procedures and look for areas of clarity or improvement.Work closely with Cybersecurity Operations teams to deliver the proposed solutions and provide continuous improvement in both security and service.Work closely with peer groups to achieve Organizational objectivesTroubleshoot access issues specifically for distributed user accounts including windows privileged accounts and VAS enabled UNIX accounts. Work with SOX/PCI audit group, support audit activities.Mentor specialists and associates.Experience with XMatters or on-call support for Access Administration Preferred Qualifications:
Experience with SailPoint IIQ and/or ICS or similar Identity Governance Administrative tools, a plus. Experience with Chronicle and/or CrowdStrikeExperience running PowerShell scriptsMay have experience with Entra ID, including similarities and differences of AD and Entra ID administrative functionsFamiliarity and desire to learn multiple cloud platforms (AWS, GCP, etc)An understanding of security role groups What's in it for you
At Schwab India, you're empowered to shape your future. We support your growth through meaningful work, continuous learning, and a culture rooted in trust and collaboration - so you can build the skills to make a lasting impact. Our benefits are designed to care for your wellbeing, your family, and your long-term financial security.
Our base benefits, wellbeing, and total rewards include:
Competitive compensation and retirement programs including Employee Provident Fund (EPF), Gratuity, and optional National Pension System (NPS) contributionsRobust Paid Time Off, including annual/privilege leave, sick and casual leave, public holidays, maternity/paternity leave, and moreEducation assistance for continued learning to help you growComprehensive medical insurance with Outpatient Department (OPD) services, including vaccination, pharmacy, dental, and vision coverageAnnual reimbursement for health check-ups and mental health support through our Employee Assistance Program (EAP)Childcare (creche) reimbursement for eligible employeesTransportation and meal benefits that support your day-to-day workGroup life, personal accident, and critical illness insurance