About this role
Job summary
The Service Delivery Manager will work with the Service Manager in Urology within DAS division, they will provide a responsive and effective operational administrative and management support.
Working across this service they will ensure that relevant KPIs are achieved, resolving issues within their own authority or through escalation to the relevant service manager.
They will be expected to oversee the management of patient flow to and from ESHT, to support the services by helping to reduce (and to standardise) wait times for outpatients and electives across Sussex. They will support Urology to track patients' pathways received via the PTL and to provide monitoring and management support to the patients' RTT.
They will collate data and be able to provide reports as needed and be able to articulate this with appropriate stakeholders as required.
They will help t on validation initiatives, in line with local, regional, and national asks.
They will be the key point of access manager for a multi-agency team consisting of both internal stakeholders (SMs, GMs, service leads, bookings teams, validators etc) alongside external partners by providing continuity and achieving excellence in patient care.
Main duties of the job
To work with the assigned clinical team, to provide responsive andeffective operational management support. This incorporatesoperational delivery, performance management, financialmanagement, service development and improvement and theimplementation and monitoring of national policies including RTTand cancer targets and key performance indicators.
About us
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Statement on the Use of AI
We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.
Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.
We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.
Job description Job responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person Specification
Qualifications Essential
NVQ level 4 qualification in relevant subject to the role or proven equivalent knowledge and experience/Degree level qualification Evidence of working in the NHS/other relevant organisation with leadership or management training or experience in healthcare Evidence of recent and continued professional development to post graduate diploma level or equivalent level of knowledge and experience
Desirable
Project management (PRINCE 2) qualification or equivalent relevant experience Recognised Leadership or Management qualification or equivalent relevant experience
Experience Essential
Knowledge and understanding of the modernisation agenda and the opportunities for redesigning services and the tools and techniques for achieving service change Knowledge of RTT and national standards for patient treatment times Experience of programme/business planning Experience of analysing and interpreting complex data
Skills / Knowledge / Abilities Essential
Understanding of specialist information systems and processes Competent computer skills, with ability to collate, analyse, record, monitor and present complex information in a professional manner Demonstrates good communication and interpersonal skills Able to deal with pressurised deadlines and potentially controversial and sensitive situations
Desirable
Ability to chair meetings Understanding of FOI and Subject Access request processes Knowledge of Health & Safety legislation
Other Essential
Ability to travel independently between sites in an efficient and timely manner
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name East Sussex Healthcare NHS Trust
Address Eastbourne
King's Drive
Eastbourne
BN21 2UD
United Kingdom
Employer's website http://jobs.esht.nhs.uk/ (Opens in a new tab)