About this role
Who are we?
Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.
Job Summary
Is a skilled specialist that works on assignments requiring considerable judgement. Focus is on tasks using considerable skilled judgement and has deep understanding of standard operating procedures. Supports the overall team.
Responsibilities
Queue Management / Reporting
Reviews work orders in the queue and handles skilled requests which require deep understanding of standard operating procedures and adherence to commitment timesReviews expedited requests and handles or re-directs to appropriate team membersSupports cross functional teams by collaborating on customer ticketsMaintains detailed written records of all work activityEnsures any necessary reporting is complete and accurate; executes ad-hoc reporting requestsCreates Purchase Orders (PO's) and Purchase requests (PR's)Assigns locks and keys for both Equinix and customer keys, where applicableSupports creating reports to customers (e.g. power or access)Updates local asset databases and other systems Installations
Handles requests requiring skilled rack and stack support of customer equipmentAble to read skilled installation spreadsheet plans and supports implementing installations accordinglySupports the building and installation of difficult and challenging installs; which may include: - intra-cage fiber tray, ladder rack, customer equipment and cabinets; • overhead cable trays, cage mesh, cabinets, and cable management/support systems; - grounds cabinets and two-post racks; - performs tape changes and back-up updates
Recognizes and raises advanced capacity concerns for infrastructure expansions needs and cablingPerforms quality checks on both cross-connects and on-site support tickets, and suggests improvements Cross-Connect
Supports challenging data center cross-connect work requiring deep understanding of operating procedures for installs, terminations, modifications, and testingInstalls and tests challenging cross-connect circuits, which may include: switched, multiplexed, etc. Testing / Troubleshooting
Supports skilled requests on standard layer 1, 2 and 3 cross connect certification testingSupports the troubleshooting of skilled circuits (i.e., switched, multiplexed, etc.)Supports advanced testing and troubleshooting Stakeholder Partnership
Monitors stock levels and proactively addresses needs for reordering of materials in partnership with proper teamsProvides escalation support for work order expeditesPartners with internal stakeholders on cross functional work Customer Management
Supports customer satisfaction through timely and precise order execution and quality assurance checksDelivers a high level of service and an excellent customer experience when interfacing with customersSupports sensitive customer situationsManages time expectations on new deployments and existing alterationsSupports customers on-site by through access control and escorting servicesPoint of Contact (POC) for supporting skilled customer requests, exceptions or escalations Projects
Supports advanced installations; provides input and identifies problems with drawings and assists with verification of custom projectsSupports vendors on various data center related projectsPerforms quality assurance on new customer installation or deployments Training
Supports standard operating procedures and best practices to maintain a high level of service is maintainedMay coach others on operations procedures and basic safetyMay provide coaching and mentorship to more junior team members Qualifications
Typically requires a high school diploma and 4-6 years of equivalent work experience Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here. This posting is a new position within our organization.