About this role
Overview Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
The Digital Experience Owner is self-motivated, imaginative, and energetic about building highly competitive digital products. They assist with driving the vision, direction, and development of one of Navy Federal's digital products used by our members and employees. The Digital Experience Owner will partner closely with the other members on the product team, including the Developers and UX representatives daily while also partnering with stakeholders to ensure what is delivered fulfills strategic needs and most importantly drives a superior experience.
Responsibilities
Acts in an internal business development role by identifying and shaping new opportunities with third-party partnersTranslates partner capabilities into clear use cases, requirements, and product concepts ready for prioritizationBuilds and sells compelling business cases to secure stakeholder buy-inMaintains a pipeline of partner-driven opportunities, balancing quick wins with longer-term strategic betsBridges external partners and internal teams to ensure ideas are well-defined, aligned, and positioned for executionCollaborate with a cross-functional team to define and launch product vision and strategyAssist with the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the teamInfluence, and motivate product team and stakeholders towards continuous improvement of productAssist with translating program vision into product user storiesAssist with managing the product backlog including refinement of stories with cross-functional teamPartner with business analysts to integrate usability studies, user research, and market analysis into product requirementsAnalyze product usage and other empirical data and how that relates to key member needs to determine changes in product prioritizationRegularly analyze true needs for product features and constantly push for clear understanding of valueServe as an agent of change for Digital Labs, looking for new ways to solve problems for members and collaborate as a teamProactively work with product team to formulate creative ideas or solutions for potential issuesStay current with technology as well as government/policy impacts and industry best practicesAssist with determining when added product value should be pushed to members/employeesAssist with the communications/presentations to executive managementPerform other related duties as required Qualifications
Experience in XP or Scrum product management or ownershipExperience leading, shaping and developing innovative solutions while managing business risksExperience in market/consumer research, project management, and analysis in support of strategic planning initiativesAbility to multi-task and prioritize with minimal direction and assertiveness to change team processes quicklyAbility to productively communicate to stakeholders, team members, and leadersExperience in developing business or technology strategyKnowledge of project/program management processes and methodologiesProject leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team membersAbility to exercise initiative, produce desired results and achieve objectivesAbility to learn different collaboration or product management tools quicklyEffective skill building effective relationships through rapport, trust, diplomacy and tactAnalytical and conceptual skills to create original concepts/theories for various projectsSkill delivering effective presentations to groups of various sizesSkill influencing and guiding strategic thinkingStrong verbal, written and interpersonal communication skillsStrong problem solving and negotiation skills Desired Qualifications
3-7 years of experience in digital product management, Open Banking, fintech, or platform-based ecosystemsExperience working with aggregators, data-sharing frameworks, or financial APIs (e.g., account data, payments, identity)Proven ability to identify, shape, and advance new business opportunities within a large organizationExperience operating in regulated environments with an understanding of data sharing, privacy, and compliance considerations Additional Information
Hours:
Monday - Friday, 8:00AM - 4:30PM Location:
820 Follin Lane, Vienna, VA 221805510 Heritage Oaks Drive, Pensacola, FL 32526141 Security Drive, Winchester, VA 22602 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. • FORTUNE 100 Best Companies to Work For® 2026 • Yello and WayUp Top 100 Internship Programs 2025 • Computerworld® Best Places to Work in IT 2026 • Most Loved Workplace - America's Top Most Loved Workplaces® 2025 • 2025 PEOPLE® Companies That Care • Newsweek Most Trustworthy Companies in America 2026 • Military Times 2025 Best for Vets Employers • Forbes® 2026 America's Best Large Employers • Forbes® 2025 America's Best Employers for New Grads • Forbes® 2025 America's Best Employers for Tech Workers • 2025 RippleMatch Campus Forward Award Winner for Overall Excellence • Military.com Top Military Spouse Employers 2025 • 2026 Handshake Early Talent Award • Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026 From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site. Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process. Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.