About this role
Job summary
An exciting opportunity has arisen for an Elective Bookings Officer to join the Surgery Waiting List Bookings Team at Frimley Park Hospital, based at Albany Park.
In this role, you will play a key part in supporting patient pathways by coordinating and managing the booking and rescheduling of elective inpatient procedures. Working in a busy and rewarding environment, you will liaise with patients, clinical teams and colleagues to ensure appointments are arranged efficiently and in line with service requirements.
The successful candidate will be a highly organised individual with excellent communication skills and a strong attention to detail. You will be able to work confidently on your own initiative while also contributing positively as part of a dedicated and supportive team.
This is a part-time position (22.5 hours per week) offered on a 12-month fixed-term contract, providing an excellent opportunity to develop your administrative and patient-facing skills within a dynamic healthcare setting.
Main duties of the job
The ideal candidate will have excellent communication skills, with the ability to confidently manage both internal and external telephone enquiries. They will demonstrate a flexible approach to work and be able to work effectively both independently and as part of a wider team. Strong attention to detail is essential, particularly in relation to data collection and record keeping, alongside an understanding of local and national performance targets.
This Band 3 position offers an excellent opportunity to develop and enhance your skills within the Elective Bookings Team, gaining valuable experience in a fast-paced and rewarding healthcare environment.
Visa Sponsorship:This position is not eligiblefor Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UKfor the full duration of the contract.
About us Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo
Job description Job responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person Specification
Qualifications Essential
GCSE English and Maths pass or equivalent ECDL or equivalent
Desirable
NVQ Level 2 Administration or equivalent practical knowledge
Experience Essential
Experience of working in a hospital or busy office environment. Significant experience in difficult patient situations. Minimum of 1 year customer care experience
Desirable
Call centre experience NHS experience
Skills and Knowledge Essential
Good communication skills both verbal and in writing Demonstrate attention to detail and accuracy when completing tasks Ability to work under pressure Ability to work using own initiative Excellent customer service skills and evidence of dealing with telephones and meeting targets
Desirable
Call centre experience Good knowledge of NHS targets Knowledge of clinical and surgical procedures
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Frimley Health NHS Foundation Trust
Address Frimley Park Hospital
Portsmouth Road
Frimley
GU16 7UJ
United Kingdom
Employer's website https://www.fhft.nhs.uk/ (Opens in a new tab)