About this role
Overview
Enterprise Mobility is seeking remote Claims Phone Representatives based in Tennessee to join our team!
When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. Phone Representatives are responsible for receiving incoming calls from renters, third parties, credit card companies, and insurance companies and directing the call to the appropriate person or taking the necessary information. Claim files are handled with specialized functions, like the Phone Representative, flowing from one person to the next for completion.
Please note: To be considered, applicants must currently reside in the state of Tennessee.
We Work Hard and Reward Hard Work! This position offers a compensation package of:
$15.09/hour Paid virtual trainingFull-time benefits (medical, dental, vision)401(k) with up to 4% company match + profit sharing Paid time off Employee discounts on car rentals, car purchases and much more! Schedule:
Training: Takes place the first week of employment, Monday-Friday from 7:00 AM to 4:00 PM CST. Regular shcedule: Full-time, Monday-Friday from 9:00 AM to 5:30 PM CST We are currently hiring for an August 24th, 2026 start date
We're a family-owned, world-class portfolio of brands and leading provider of mobility solutions worldwide. Founded more than 60 years ago with a commitment to the communities that we serve, we operate a global network with 80,000 dedicated team members across nearly 100 countries, and more than 2.1 million vehicles taking our customers where they want to go. We owe our success to each and every one of our people. That's why we empower everyone on our team with opportunities for growth.
Responsibilities
Answer incoming callsAssist callers by directing calls to the appropriate team memberWhen appropriate, answer the caller's question or take information and document in claim fileProvide professional customer service that reflects positively on the companySuccessfully manage conflict during difficult or emotional situationsEffectively communicates with individuals related to a claim fileComplete outbound calls to report claims to insurance carriersAdhere to company policies, procedures, guidelines and state and federal lawsOther miscellaneous job-related duties as assigned Qualifications
Must currently live in the state of Tennessee. You must have at least one year of continuous employment with the same companyMust be willing to accept $15.09/hr for this positionPrevious call center experience preferredCustomer service experience via phone or e-mail communication preferredAt least basic/beginner skill level in Microsoft Office products (Outlook, Word and Excel) is requiredMust have a permanent residence with a defined work space that is free of distractionsMust have consistent and reliable high-speed internet access Must be available to attend the full first week of training, Monday-Friday from 7:00 AM to 4:00 PM CSTMust be able to work full-time schedule, Monday-Friday from 9:00 AM to 5:30 PM CSTMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureMust be at least 18 years old