About this role
Job summary
An opportunity has arisen for an experienced Receptionist to join our supportive and friendly team. We are seeking a professional and approachable individual to be the first point of contact for our patients, providing a high standard of customer service.
Previous reception experience within a healthcare setting is preferred.
Applicants should be confident using IT systems; experience with SystmOne would be an advantage.
Main duties of the job
Key Responsibilities:
Greet patients and visitors in a polite, professional, and welcoming manner
Manage incoming calls, book, change & cancel appointments, and handle enquiries efficiently Handle incoming and outgoing correspondenceManage emails and online patient queries
Maintain accurate and up-to-date patient records using clinical systems
Liaise effectively with GPs, nurses, and other healthcare professionals
Ensure patient confidentiality is maintained at all times.Maintain confidentiality and comply with data protection requirementsSupport clinicians and the wider practice team with administrative tasksKeep the reception area tidy and well organised
About us
Grosvenor House Surgery is located in West Ealing, W13 9BE and is a member of South Central Ealing PCN. The practice list size of 5500 patients.
Staff comprise of 5 GPs, 2 Practice Nurses, 2 GP Assistants, a pharmacy clerk, 2 phlebotomist and 6 reception & administrative staff. The practice uses SystmOne operating system.
South Central Ealing PCN provides additional clinical and administrative staff (Clinical Pharmacy team, First Contact Physiotherapist, Mental Health Practitioner, Paramedic home visiting service and Social Prescriber) to support the practice.
Job description Job responsibilities
Key Responsibilities:
Greet patients and visitors in a polite, professional, and welcoming manner
Manage incoming calls, book appointments, and handle enquiries efficiently
Maintain accurate and up-to-date patient records using clinical systems
Liaise effectively with GPs, nurses, and other healthcare professionals
Ensure patient confidentiality is maintained at all timesComply with all practice policies, procedures, and safeguarding requirementsSupport practice staff with day-to-day operational tasks as requiredContribute to a positive and collaborative team environmentAttend team meetings and training sessions as required
Person Specification
Qualifications Essential
Educational Qualifications: Usually a high school diploma or equivalent. GCSE grade A to C in English and Maths. Handling appointment scheduling efficiently. Communication & Interpersonal Skills: Clear verbal and written communication. Friendly and professional telephone manner.
Desirable
Administrative & IT Skills: Familiar with SystmOne, Microsoft Office for emails. Ability to deal with patients from diverse backgrounds
Experience Essential
Front Desk Experience: Working in roles with direct public interaction, e.g., reception Handling telephone calls professionally.
Desirable
Experience of working in a GP practice Experience managing patient appointments
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Grosvenor House Surgery
Address 147 Broadway
London
W13 9BE
United Kingdom
Employer's website https://www.grosvenorhousesurgery.nhs.uk/ (Opens in a new tab)