About this role
Front Office Logistics & Operations Coordinator
We are looking for a proactive and customer-focused Front Office Logistics & Operations Coordinator to strengthen operational efficiency and enhance customer experience across the Nordic & Baltic zone. The Front Office Logistics & Operations Coordinator enhances operational efficiency and customer experience across the Nordic & Baltic region by representing Front Office interests in all Global Supply Chain (GSC)-related topics impacting customer journey.
The role provides a holistic view of order-to-delivery performance, coordinating issue resolution across logistics, ordering processes, stock availability, and master data quality.
Acting as a logistics ambassador to customer-facing teams, the coordinator promotes proactive communication, effective escalation management, and continuous improvement in delivery execution and ordering experience, aligned with CDX and CX frameworks.
Key Responsibilities
Logistics Coordination & Front Office Support Serve as the primary logistics contact for Front Office teams (Sales, Customer Support, Projects/Services, Supply Chain)Ensure end-to-end coordination of delivery and order-related issuesAct as Front Office advocate to GSC, translating, prioritizing, and following up on customer-relevant topicsProactively communicate on deliveries, delays, shortages, and lead-time changesIdentify and resolve delivery execution issues (e.g., address errors, multiple confirmations, last-mile failures, master data and transport issues)Support stock decisions and optimization with a customer-centric approachContribute to forecasting, volume planning, and sales follow-up actionsGuide teams and customers toward efficient ordering practices (EDI, MySchneider, automated entry)
Customer Experience & Issue Resolution Drive continuous improvement across Front Office teamsLead root-cause analysis of delivery issues and implement corrective actionsCoordinate action plans to improve delivery performance and customer satisfactionIdentify and resolve CX gaps at the GSC interface (e.g., multiple confirmations, incorrect lead times, data inconsistencies)Proactively improve customer ordering journeys by identifying inefficiencies and proposing solutionsEnsure clear, proactive communication on supply constraints and customer impact
Digital, Data & Process Improvement Collaborate with Data & Digital teams to ensure high-quality logistics data and actionable insightsProvide reporting and analysis to support decision-makingIdentify, escalate, and help resolve data quality issues impacting customer experiencePromote adoption of digital ordering tools and automation (e.g., EDI, MySchneider)Support stock coordination during supply constraints and critical situationsFocus on identifying and resolving Front Office-GSC interface issues impacting CX, complementing CDX's operational scope Qualifications Experience in logistics, supply chain, order management, or customer operationsStrong communication skills, with the ability to simplify complex topics for customer-facing teamsAnalytical mindset with the ability to translate data into actionable insightsConfident working across multiple stakeholders and functionsFamiliarity with ERP, order management systems, or data tools is an advantageProactive, structured, and comfortable handling escalations in a dynamic environmentFluent English is required, Nordic language is a plus
Why Join Us? Be part of a dynamic and supportive teamWork in a role that directly impacts customer satisfaction and business growthOpportunities for professional development and career progressionCompetitive compensation and benefits
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Join Schneider Electric and unlock your full potential! Apply now and embark on an exciting career journey with us. For further questions, please reach out to Mika Murtoniemi, CS&Q Director at [email protected] At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
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40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries
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