About this role
Early Collections Agent
Tachbrook Park
Permanent, Full-time, Hybrid
Salary: up to £28,500 (dependant on experience)
About the role
This role plays a critical part in supporting both our customers and the business by proactively managing customer debt, resolving overdue invoices, and helping us achieve key performance targets.
You’ll work closely with customers, internal stakeholders, and third-party partners to secure positive outcomes, while also contributing ideas to continuously improve our processes and ways of working.
This is a great opportunity for colleagues who enjoy problem-solving, handling challenging conversations professionally, and working in a fast-paced, target-driven environment.
Key responsibilities
Proactively contact customers to resolve outstanding debt, handling objections professionally and assertively to achieve successful outcomes
Negotiate and validate payment plans where appropriate, ensuring alignment with policy and customer circumstances
Work with third-party partners (e.g. Debt Collection Agencies and Legal Partners) to support debt recovery
Follow business policies, processes, and procedures, while actively identifying opportunities for improvement
Maintain accurate and up-to-date customer records to provide clear visibility across the wider business
Respond to customer call-backs in a timely and professional manner
Escalate queries or issues that are preventing debt recovery
Monitor customer payment behaviour and identify deteriorating trends, ensuring appropriate credit checks are completed
Complete your allocated stage of the debt journey and prepare accounts for the next step where required
Keep your Team Lead informed of any issues or risks as they arise
Report key performance indicators to your Lead on a monthly basis
Key skills and experience
Essential
Experience in debt collection and/or customer service activity
Strong communication skills with the ability to build rapport and manage challenging conversations
Confident objection-handling skills
Hard-working, resilient, and comfortable working towards personal and team targets
Organised, with strong attention to detail and effective day-to-day prioritisation
Proactive and able to use initiative to drive activity
A collaborative team player who contributes to shared KPI goals
Able to identify and raise opportunities to improve policies and processes
Desirable
Knowledge of SAP and Salesforce
Previous experience working within a debt collection team
Why apply?
Opportunity to develop specialist debt management skills
High-impact role supporting both customers and the wider business
Collaborative team environment with clear performance goals
Chance to contribute to continuous improvement across processes
What we can offer you:
25 days annual leave Company Pension Scheme (Salary sacrifice - single matched contributions to 7.5%)Life AssuranceStaff discounts on gas1 day per year to volunteer for a charitable cause Shopping discounts