About this role
Job summary
An exciting opportunity has arisen for a Team Administrator to join the Liaison and Diversion Service. Based at South West House on the St Bernard's site in Ealing, this role is integral to supporting the clinical team by delivering a high-quality, comprehensive administrative service.
This position requires strong communication and organisational skills, as the Liaison and Diversion team operates across a variety of settings. The successful candidate will be confident working independently and will act as a key point of contact for the service, helping to ensure smooth and efficient day-to-day operations.
We are looking for someone with proven experience in a full range of administrative and secretarial duties, including diary management, data collection, minute taking, and advanced word processing skills. The ability to prioritise workload, manage competing demands, and maintain attention to detail is essential.
In return, we offer a supportive working environment with excellent opportunities for both professional and personal development. You will benefit from a competitive salary, flexible working options, access to the NHS Pension Scheme, a minimum of 27 days' annual leave, a heavily subsidised gym, and a wide range of NHS staff discounts.
If you are organised, proactive, and looking to make a meaningful contribution within a dynamic healthcare team, we would love to hear from you.
Main duties of the job
The Team Administrator plays a key role in ensuring the smooth running of the service by delivering a high-quality, comprehensive administrative support function to the clinical team. This is a varied and rewarding role, requiring excellent organisational and communication skills.
You will act as a central point of contact, liaising with both internal colleagues and external stakeholders, including service users, to support effective service delivery. The role also involves maintaining accurate and up-to-date client records, ensuring a high standard of data management and confidentiality at all times.
Key responsibilities include coordinating and supporting monthly meetings, managing stock levels, monitoring and responding to shared email inboxes, and maintaining service databases. You will also be responsible for gathering relevant client information and supporting the team with a range of administrative tasks to keep the service running efficiently.
This role offers a great opportunity for someone who is proactive, detail-oriented, and able to work both independently and as part of a collaborative team.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications & Training Essential
Good standard of general education including English and Maths Evidence of personal development
Desirable
RSA, NVQ or equivalent or other management qualification. Advanced keyboard skills
Experience Essential
Substantial administration experience Demonstrated ability to sustain initiative and direction under difficult circumstances. Ability to work within and show understanding of equal opportunities. Ability to work collaboratively and in partnership with managers and other professionals.
Desirable
Previous experience within an NHS setting. Experience with information systems and practice within the NHS.
Knowledge Essential
Proficient in Microsoft Software/ office software. Proficient in development, implementing and maintaining administrative systems. Working with Information Technology and Data Entry systems, together with administrative systems and processes. Use of databases and inputting/extracting data onto/from Excel Spreadsheets. Ability to develop policy, systems and process to achieve good outcomes.
Desirable
Knowledge of the Criminal Justice system. Understanding of mental health clinical settings. Understanding of psychiatric terminology. Health & Safety, Fire and Security policies and procedures.
Skills / Personal Qualities Essential
Highly developed communication skills including written and verbal skills. Ability to work and communicate effectively and courteously with teams. Ability to work with managers from external agencies. Demonstrated ability to develop positive relationships with colleagues. Ability to provide and receive sensitive information where there are several barriers to acceptance which need to be overcome using developed interpersonal and communication skills in a potentially hostile or antagonistic atmosphere. Ability to work with people and make judgements with regard to effective team building. Excellent organisational skills. To plan, organise and prioritise own workload for the provisions of a comprehensive administrative and secretarial service to all members of the Liaison and diversion service.
Desirable
Ability to work independently for extended periods.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name West London NHS Trust
Address St Bernard's Hospital
London
UB1 3EU
United Kingdom
Employer's website https://www.westlondon.nhs.uk (Opens in a new tab)