About this role
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Job Category Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology - and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.
The ideal Technical Consultant is a demonstrated thought leader in technical aspects of customer and partner engagements that lead to the successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations leveraging middleware tools and platforms. Developers deliver technical solutions to meet the customer's business and technical requirements. Developers lead the evaluation of options and subsequent presentation and education of the customer/partner. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution
Your Impact
Participate in the full application life cycle - design, development, testing, and deploymentInteract with customers, project teams, and other stakeholders to ensure customer successDesign, develop and integrate Salesforce apps and components with back-office systems using modern web tools and technologiesDevelop proofs of concept as needed during the design and requirements phase to evaluate products and integration strategiesValidate application code using unit tests, security tests, and profiling toolsAssist in identifying, troubleshooting, and resolving defects encountered during various stages of project delivery, including during the deployment and implementation of the solution in production environmentsProduce project documentation, including functional and technical designs, and end-user guidesTravel is infrequent, varying with consultant preference and client requirements Minimum Requirements:
3+ years of experience in design and implementation using Salesforce.com tecSkill and passion for programming and technologyUnderstanding of object-oriented programming (OOP) concepts* Skilled in Java, C#, or comparable OOP languageExperience with HTML, CSS, JavaScriptExperience with modern IDEs (VSCode, IntelliJ) and SCM tools (Git, SVN)Strong problem-solving skillsAbility and desire to learn new technologies and development toolsA creative mindset to apply innovative approaches to software designDesire to work in a highly collaborative environment with a large team of like-minded developersUnderstanding of relational databases, data modelling, and SQLUnderstanding of Agile, Scrum, or other iterative development methodologies Preferred Requirements:
Bachelor's degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative subject area. Equivalent demonstrable work experience instead of a degree will be consideredAbility to convey and convince customers of best practices at various levels within a large organisationApplication design and development backgroundTravel may be required and varies depending on the client's requirementsA Strong Enterprise Architecture background would be favorableRelevant Salesforce experience is desiredHighly beneficial to have any Salesforce product certifications before joining:Salesforce Certified AdministratorSalesforce Certified Advanced AdministratorPlatform App BuilderSalesforce Certified Sales Cloud ConsultantSalesforce Certified Service Cloud Consultant Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.