About this role
Job summary
The ability to speak Welsh is essential for this post.
We are looking for an enthusiastic and motivated individual to support the Wrexham Acute Paediatrics Department Reception.
This is a full time, permanent post which covers a range of administrative tasks to aid the continuity of an extremely busy service to our patients/carers and other professional colleagues.
The successful candidate will also support the retrieval, organisation, and provision of medical case notes, ensuring accurate filing and timely preparation of documentation. They will also contribute to the smooth running of the outpatient reception service by delivering a professional and efficient administrative experience. In addition, they will be responsible for maintaining the Patient Note Tracking System, ensuring all information is accurate and up to date.
Previous reception and customer service experience is essential.You will also have knowledge of Microsoft packages including Outlook, Word and Excel.
The ability to prioritise your work and be highly organised is paramount to this post, as is excellent interpersonal skills, which includes a friendly telephone manner, whilst providing a professional, sensitive manner and maintaining confidentiality at all times.
Main duties of the job
The post holder will provide a professional and efficient reception service within the Children's Outpatient area, ensuring that all patients and visitors are welcomed to the department in an appropriate manner.
By the nature of the duties, the post holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical staff and other service users, using the telephone and in writing, with courtesy and discretion at all times.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Experience Essential
Previous Customer Service/Receptionist experience
Desirable
Experience in all office procedures within an NHS environment Knowledge of WPAS
Knowledge & Skills Essential
Familiar with word package and the use of outlook Able to work to deadlines Able to communicate with all staff groups patients and families
Desirable
Able to demonstrate experience in all aspects of Microsoft Office including Word, Excel and Outlook Demonstrate excellent communications skills
Personal Qualities Essential
Ability to work alone or as a member of a team Flexible approach to working duties
Other Essential
Friendly and efficient telephone manner Smart personal presentation
Qualifications Essential
GCSE Level A-C Welsh speaking - minimum level 3 required
Desirable
NVQ2 Admin/Customer Service ECDL
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Betsi Cadwaladr University Health Board
Address Wrexham Maelor Hospital, Children's Outpatients
Croesnewydd Road
Wrexham
LL13 7TD
United Kingdom
Employer's website https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)