About this role
Job summary
By assisting the secretarial team within the Divisions, the post holder will support effective clinical care by providing an efficient clerical and administrative service to patients, medical and nursing staff. You will be allocated to work as part of a team of Medical Secretaries and Support Medical Secretaries to provide comprehensive clerical support to the team.
The JD & PS are currently under AfC review and are subject to change.
Main duties of the job
Assist in the preparation of case notes for community clinics, accessing different systems to ensure patient details are correct on the relevant systems. Booking appointments onto Patient Administration Systems retrospectively and completing clinic outcomes. Collection and delivery of case notes / prescriptions from outpatient clinics, secretaries, and other departments, as required. In conjunction with the Medical Secretary Manager, maintain appropriate stationery supplies and re-order using electronic systems as directed by either the Medical Secretaries or Medical Secretary Manager. Adhere to all relevant policies, procedures, and work instructions. Co-operate in the introduction of 'new technology' as it may apply. Make economical use of supplies. To assist where appropriate in the provision of cover for other colleagues during absences. Assist in the orientation of new members of staff by demonstrating own duties.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
o Rated Outstanding by CQC Inspection August 2018
o Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
o National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Job description Job responsibilities
Access the computerised Patient Administration System (CareFlow) for relevant patient details, updating patient details as necessary. Retrieval of patient health records from other departments and the Medical Records Library, where applicable using the Trusts electronic request system Retrieve radiology and pathology results from core clinical systems. To ensure confidentiality and safe custody of patient case notes, filing all relevant
Person Specification
Qualifications Essential
Educated to GCSE level or equivalent qualification and/or experience
Knowledge & Experience Essential
Reception/office experience Experience of working in a busy office environment
Desirable
NHS experience Experience of working in a clinic setting
Skills Essential
Good IT/computer skills (Microsoft Office and Outlook) Accurate keyboarding skills Excellent communication skills Good knowledge and understanding of confidentiality Good interpersonal skills Ability to participate and work within a changing and demanding environment Able to present factual information and refer questions to others where appropriate
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mersey and West Lancashire Teaching Hospitals NHS Trust
Address Ormskirk Hospital
Dicconson Way
Wigan Road, Ormskirk
L39 2AZ
United Kingdom
Employer's website https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)