About this role
Job summary
An opportunity has arisen for an accomplished and highly motivated Operations manager to join our established and respected medical practice to cover maternity leave.
We are looking for an experienced Manager to work between 22-25 hours per week.
The successful candidate will have excellent leadership and management skills. Candidates must be conscientious, empathetic and pragmatic. We are looking for a manager with a good knowledge of General Practice, management and HR. You will work closely with and be supported by our GP Partner and current management team (Business Manager, Strategic & Compliance Manager, Reception Team Leader) and clinical and administrative teams providing robust management to ensure the smooth day to day running of the Practice and have the vision and willingness to adapt and lead the practice with the ever changing challenges of providing health care. We are a very friendly practice, team work is important to us so you will be well supported.
This post has arisen due to Maternity leave. This role is for the operational side of the Practice, it will not involve finance.
Main duties of the job
To manage all aspects of the daily Practice functions to ensure its smooth and efficient running. To support the delivery of excellent patient care and patient experience, HR, Health and Safety and governance frameworks.
Take the lead on the day to day operational delivery and performance of the Practice with a clear focus on efficiency. Be responsible for the estates management to ensure we maintain a safe and pleasant environment for our staff and our patients. Co-ordinate QOF with the practice team.
Patient liaison is an important part of the role, dealing with verbal and written patient queries.
Provide visible leadership to motivate, develop and manage the Practice staff.
Working with the Strategic & Compliance Manager to ensure the Practice is fully compliant with its responsibilities relating to all appropriate frameworks including equality and diversity, NHS GP Practice guidelines, employment law, CQC and governance requirements. Ensuring the Practice staff are always aware of local and national policy and service updates and opportunities.
To nurture a trusting and professional working relationship with the Partner and management team in the practice. Encourage a supportive culture of best practice, openness and transparency.
To work collaboratively with local primary care partners, other organisations, ICB and our local Primary Care Network.
About us
Tri-Links Medical Practice is a practice that takes pride in their good reputation of providing safe, compassionate and personalised care to an increasing list of 7100 patients. Our practice is committed to the delivery of high quality care, is CQC rated good and has consistently high Quality Outcomes Framework (QOF) achievement.
We have a clinical team of a GP Partner, 4 salaried GP's, 2 Advanced Clinical Practitioners, 2 Clinical Pharmacist's and 2 practice nurses.
We have two sites in Tamworth, we are a training practice, involved in the training of GP's, foundation Doctors and undergraduate medical students.
Tri-Links Medical Practice works collaboratively as part of the Mercian Primary Care Network (PCN).
Job description Job responsibilities
Manage and improve Patient Services within the practice.
Enhance the provision of patient servicesAnalyse and review service level targets and achievementsMonitor patient satisfactionSupport the governance framework through maintaining and reviewing the policies and protocolsRepresent the team at external meetings.Manage Practice Staff
Encourage and support staff to meet their personal training plansManage staff performance through staff appraisalsDevelop staff to their maximum potential through support and trainingSelect and recruit staff to meet the practice resourcing requirements. Ensure new staff are compliant with the required skills, qualifications, training and health requirements.Supervise training, welfare, discipline and grievance procedures where necessaryIT and Communications
Ensure data security is maintained and adequate staff training is in placeDevelop effective internal communication and reporting systemsParticipate in and chair practice meetingsEnsure effective policies are in place and staff are aware of these.Confidentiality
The Operations Manager will have access to confidential information relating to patients, their carers and relatives. They may also have access to information to the practice as a business. All such information from any source must be treated as strictly confidential. Information relating to patients, their carers and relatives will only be shared in accordance with the practices Confidentiality Policy, the Data Protection Act and the Freedom of Information Act, ensuring that personal and sensitive patient identifiable information data is protected.
Person Specification
Experience Essential
Experience of working in Primary Care Experience of change management Experienced in chairing effective meetings Experience of managing large multidisciplinary teams Experience of performance management including appraisal writing, staff development and disciplinary procedures Experience of successfully developing and implementing projects, producing business cases and/or bids Experience of workforce planning, forecasting and development Relevant health and safety experience
Desirable
Experience of EMIS clinical system and DOCMAN
Qualifications Essential
Educated to a high standard with excellent literacy and numeracy skills. Experience of working in the NHS with primary care experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Tri-Links Medical Practice
Address 130 Tamworth Road
Amington
Tamworth
Staffordshire
B77 3BZ
United Kingdom
Employer's website https://www.tri-linkssurgery.nhs.uk/ (Opens in a new tab)