About this role
Job summary
We are seeking an organised, professional, and welcoming Ward Receptionist to provide front-line administrative support on Alex Ward, which includes a 20-bedded elective surgical ward and the Admissions on the Day Unit. In this role, you will be the first point of contact for patients, visitors, and staff, ensuring a smooth patient journey from admission to discharge. Responsibilities include greeting and directing patients, managing calls and enquiries, booking patients in and out on the Care Records Service (CRS), coordinating appointments, and supporting clinicians and nursing staff with essential administrative tasks. This is a key role in maintaining efficient ward operations and delivering an excellent patient experience.
Main duties of the job
You will have excellent communication skills, enjoy working in a busy environment and have the ability to prioritise your workload with minimum supervision. Clerical, administrative and good computer skills are essential. Previous experience of working with the public in a hospital setting is desirable.
About us
Kingston and Richmond NHS Foundation Trust has four key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
Compassionate- We treat everyone with kindness, understanding and empathy
Inclusive- We are respectful, fair and open, valuing everyone's unique contribution
Collaborative-We work together across our teams and with our partners and are helpful, positive and supportive
Inspiring- We strive for the best for patients, communities, staff and partners and are always learning and improving
Job description Job responsibilities
***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***
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Person Specification
Skills Essential
Excellent communication, organisational and administrative skills Excellent interpersonal skills with the ability to relate to members of the public and staff Ability to deal with challenging situations Ability to work as team member
Desirable
Experience in using e mail systems and other software packages such as Outlook, MS PowerPoint
Experience Essential
Experience of working with the public in a reception environment and over the telephone Experience in filing, photocopying, faxing and answering the telephone
Desirable
Experience of working in the NHS or a care setting environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kingston and Richmond NHS Foundation Trust
Address Kingston and Richmond NHS Foundation Trust
Galworthy Road
Kingston Upon Thames
KT2 7QB
United Kingdom
Employer's website https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)