About this role
Job summary
We have an exciting opportunity for an Administrator to join the Mental Health Intermediate Care Team (MHICT) for a 12 month fixed term or secondment, as a Maternity cover. This post provides support to the team, service and our patients for Cheltenham
*Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondment
The successful candidate will work as a part of a team providing comprehensive and confidential Administration support to the MHICT team in accordance with the requirements of the service as led by the Team Manager and Locality Support Services Manager.
Working in conjunction with colleagues, service users and internal and external stakeholders. the post holder will directly contribute to the efficient running of the service providing the best care for our patients. We are looking for someone who is proactive, has good communication skills and works well in a team.
Main duties of the job
The post holder will work to provide administrative support within the MHICT team and also support and work collaboratively with the other MHICT nursing teams across localities when needed.
The role would include being confident in using a number of office systems and be able to maintain/update information of the Trust's patient information system (RIO).
As far as possible within own role, ensure a professional, proactive service is provided to customers, including helping as far as possible with the absence of colleagues to deal with enquiries and avoid potential problems
Ensuring that all departmental spreadsheets and Information Systems are accurate and are kept up to date
Prioritise own workload, organising work to meet priorities and highlighting to appropriate colleagues when potential problems may occur
Keep all files, systems, and paperwork up to date in line with departmental procedures, highlighting any difficulties or potential issues to line manager
The qualifications, training & experience requirements for the role are underlined in the Job Description/Person Specification . Any applicant who does not meet the criteria will not be shortlisted.
About us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question. 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region. 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%. This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Job description Job responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
Please refer to the Additional Information attachment before submitting your application.
This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas
Person Specification
Qualifications and Experience Essential
GCSE level grade C education or equivalent Good literacy and numeracy skills NVQ Level 3 in administration or equivalent. Proven experience of unsupervised administrative work in a busy office environment Experience of using customer/patient information system Minute-taking, Audio/digital typing
Desirable
Previous experience of working within the NHS Previous experience of working within mental health
Personal Skills, Abilities and Attributes Essential
Ability to communicate effectively in both verbal and written form Ability to work effectively both autonomously and as part of a team Good organisation and time-management skills Proactive approach - able to work on own initiative
Other requirements Desirable
Ability to travel around the locality as requested, independently and efficiently.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Gloucestershire Health and Care NHS Foundation Trust
Address Leckhampton Lodge
Charlton Lane
Cheltenham
GL53 9DZ
United Kingdom
Employer's website https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)