About this role
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Job Category Sales
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Service Cloud Solution Engineer is responsible for communicating our Service and Support product offerings (the Service Cloud) and architecture in the best light to prospects and customers based on a customer's specific business requirements. The successful candidate should bring experience that establishes credibility and maintain a presence / delivery that is confident and assured. The primary goal of our team members is to remove all technical objections related to Service Cloud in the sales cycle. To accomplish this, the Solution Engineer must have a strong desire to improve their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and optimally demonstrate the solutions that address these requirements and provide business value. The Solution Engineer will develop and lead programs crafted to accelerate the growth of the Service Cloud business in Asia. As such, the Service Cloud Solution Engineer will collaborate on cross functional initiatives and with other international teams to move the business forward.
Responsibilities:
Evangelizing Service Cloud value to customers (including c-level execs and IT) and field teamsBusiness requirements assessment and delivery of findings including key pain points, proposed solutions to meet business needs, and ROI where applicableDevelopment of a technical sales strategyConfiguring and effectively demonstrating our solutions in a way that closely reflects each customer's business (tailored demonstrations)Discussing and proposing solution architecture that includes common call center infrastructure integration, back-office system integration, and workflow process definitionWorking well in a matrix organization, including AE field sales, SE service executives and implementation partnersExecute enablement activities (Webinars, Best Practices, Knowledge Share, etc.)The Service Cloud Solution Engineer works closely with Field Sales teams and Service Cloud Account Executives, their peers, and product management to deliver the appropriate solution and establish credibility and trust with the customer. Required Skills:
Deep functional understanding of call centre/contact centre operations and processesCuriosity and energy - ability to understand the customer's true pain points and apply ourAbility to work as part of a team to tackle technical problems in multifaceted environmentsAbility to multi-task, work in a fast paced team environment, understand and be responsive solutions creatively to establish a differentiated architecture and solutionAbility to travel (up to 50% depending on location and assigned teams)Knowledge of related applications, relational database and web technologyApplication configuration experience (applied understanding of setups / configuration of to customer needs, work under tight deadlines, work independently, and a willingness to take ownership of problems Contact Center related technology CRM solutions) Good to have:
Previous experience as a Sales Engineer/Architect for a CRM company or similar technologyUnderstanding of the Service Cloud product suite and platform would be advantageousBasic programming experience in HTML and other web based technologies is an advantageWorkflow / BPM / integration experiencePast experience with one or more of the following CRM solutions: RightNOW, Microsoft, Siebel, Oracle on Demand, SAP, Pegasystems, Kana, ServiceNowContact or call center-based applications experience is beneficial (Remedy, Clarify, Vantive, Aspect, Gensys, Avaya, Cisco, Interactive Intelligence, Verint, NICE)Field-service applications experience is nice to have (Oracle, SAP, Clicksoftware, ServiceMax, TOA)Back-office / ERP system understanding - order management, accounts receivable /payables, collections, contracts (service), installed baseExperience working with a J2EE architecture: Java, XML, JSP, HTML, and SQLExperience with relational databases including Oracle and/or Microsoft SQL ServerAI and Generative AI experienceMust be proficient in English & Filipino / Tagalog for business communications. #LI-Y
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.