About this role
Job description
We are looking for a highly experienced senior analyst to support and maintain customer facing and internal applications deployed on Microsoft Azure. In this role, you will act as a technical escalation point for the team, ensuring service availability, contributing to incident resolution and driving continuous improvements.
You will collaborate closely with developers, product teams and operations to diagnose complex issues, ensure adherence to SLAs and support service availability of the applications
Act as a senior technical escalation point for application and platform incidentsMentor and guide junior engineers within the teamProvide deep-dive troubleshooting and root-cause analysis for applications deployed on Azure (App services, Functions, SQL, Service Bus, etc.)Collaborate with development teams in triage sessions to resolve defects and performance issuesEnsure SLA compliance and maintain high standards of service availability and reliabilityParticipate in major incident management, providing clear communication, impact analysis and help with restoration of services that process high volumes of transactionsMonitor and validate application releases, support deployment activities and help identify issues earlyManage and maintain documentation in confluence and ensure team knowledge is up to dateWork with service Now for incident, problem and change managementIdentify opportunities for automation, tooling or improvements in monitoring and alertingExpectation to provide on call support (but not immediately)
Qualifications
Relevant University degree/Technical specialtyExperience with monitoring/logging tools (AppInsights, Log Analytics, or equivalentCertification in Azure5+ years in Appsupport, production support rolesExtensive experience supporting applications on Microsoft AzureStrong communication skills, ability to triage incidents, and coordinate across teams Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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