About this role
Job summary
We are looking for a Medical Receptionist to join our team. The successful candidate will be required to work a combination of shifts and must be flexible in covering both morning and afternoon sessions according to the needs of the practice.
The successful candidate will be responsible for providing excellent customer service, scheduling appointments, managing patient records, and carrying out a range of administrative duties. This position requires a professional attitude, excellent communication skills, and the ability to multitask in a busy, fast-paced environment.
The ideal candidate will have experience working in a medical practice or healthcare setting and will be comfortable interacting with patients of all ages. Flexibility, reliability, and the ability to work effectively as part of a team are essential.
Main duties of the job
Greet and register patients in a professional manner.
Schedule appointments and maintain patient records.
Answer incoming calls and respond to patient inquiries.
Maintain a clean and organized reception area.
Collect co-payments and other payments from patients.
Provide information about the clinic services, policies, and procedures.
About us
We are a friendly, patient-focused GP practice committed to providing high-quality, compassionate healthcare to our local community. Our dedicated and supportive team works collaboratively to deliver excellent patient care in a welcoming and professional environment.
Job description Job responsibilities
Greeting and assisting patients and visitors. Answering telephone calls and responding to patient enquiries. Booking, amending and cancelling appointments. Processing patient requests and signposting where appropriate. Managing incoming and outgoing correspondence. Maintaining confidentiality and accurate patient records.
Person Specification
Qualifications Essential
Excellent communication and organisational skills. Good IT skills and ability to learn new systems. Ability to work in a fast-paced environment whilst maintaining attention to detail.
Desirable
Previous experience working within General Practice. Experience using EMIS Web.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Speedwell Practice
Address The Speedwell Practice
16 Torrington Park
London
N12 9SS
United Kingdom