About this role
Job summary
Stour Surgery is looking for an enthusiastic Operations Manager to join our friendly and supportive management team. This is a varied and rewarding role for someone who enjoys taking ownership, thrives in a busy environment and can confidently manage competing priorities while maintaining a calm, positive approach.
Working closely with the Practice Manager, and alongside the Office Manager and Nurse Manager, you will play an important role in the day to day running of the practice, helping to ensure our services are safe, efficient and responsive to the needs of both our patients and staff.
We are looking for someone who is organised, proactive and motivated, with plenty of initiative to solve problems and improve processes. Both salary and hours are negotiable for the right candidate.
Main duties of the job
About the role
As Operations Manager, youll help co-ordinate the day-to-day operational and administrative functions of the practice, supporting the wider management team to ensure everything runs smoothly. Reporting to the Practice Manager and GP Partners, you will have the opportunity to contribute ideas and make a genuine difference to how the practice operates.
Your responsibilities will include:
Supporting the Practice Manager in the day-to-day operational management of the practice. Work closely with the Office Manager to ensure administrative processes are effective and efficient. Maintain practice policies and procedures, and regulatory compliance including CQC standards. Supporting recruitment, staff induction, training and HR administration. Coordinating staffing, sickness cover and leave to maintain service delivery. Leading on health and safety, fire safety and premises maintenance. Coordinating vaccination clinics and patient recall programmes. Supporting the Practice Manager with financial administration, claims and reporting. Provide support with practice IT systems and digital services.
About us
About Stour Surgery
Stour Surgery is a well-established, friendly GP practice based in Christchurch, Dorset serving over 10,500 patients. We are proud to provide a high standard of patient-centred care to our local community and are committed to delivering safe, accessible and responsive healthcare services.
We have a dedicated and experienced multidisciplinary team who work collaboratively to support one another and provide the best possible service for our patients. As a practice, we value teamwork, professionalism, kindness and continuous improvement, and we encourage staff at every level to contribute ideas and help shape the future of the practice.
Job description Job responsibilities
Job summary
To oversee the day-to-day administrative and operational aspects of the practice.
To support the Practice Manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
As this role will have access to a higher level of confidential data in the course of their employment, there is an expectation that the post holder will always maintain the highest level of confidentiality and integrity. Sensitive information could be from either internal sources, or from external partner organisations.
To manage and coordinate all aspects of practice functionality, motivating and managing staff, patient services, premises and health and safety management.
Through innovative ways of working, support the Practice Manager leading the team in promoting quality and continuous improvement, confidentiality, collaborative working, service delivery, and learning and development, and ensuring the practice complies with CQC regulations.
Please refer to the full job description for further information.
Person Specification
Experience Essential
Were looking for someone who: -Is highly organised, proactive and able to use their own initiative. -Enjoys finding solutions and improving the way things are done. -Has excellent communication and organisational skills. -Can manage multiple priorities and adapt to changing demands. -Has experience of management ideally within healthcare. -Works collaboratively and builds positive relationships with colleagues. -Is committed to delivered high-quality services for patients and supporting staff.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Stour Surgery
Address 49 Barrack Road
Christchurch
Dorset
BH23 1PA
United Kingdom
Employer's website https://www.stoursurgery.co.uk/ (Opens in a new tab)