About this role
Job summary Do you have customer service and administration experience? Primary care 24 are looking Care Navigator Performance to join our workforce, who will provide excellent customer service to patients, carers, healthcare professionals and other services when making calls on behalf of PC24 GP practices and do so in a caring and compassionate manner.
Salary: £25,499.00 per annum (pro rata) Department:Primary Care Location:Primary Care Hub, Sefton Street, Liverpool Shifts:Monday Friday (08:00 16:00 or 10:30 18:30) Full time (37.5 hours) fixed term contract, until 30th September. What will you be doing Provide care navigation call handling duties on behalf of the PC24 practices, in line with PC24 processes and procedures. Undertake outbound call duties on behalf of our practices, undertaking basic questionnaires and arranging patient appointments. Ensure through effective communication that all calls are directed to the most appropriate clinician and/or service, identify and escalate any emergency callers to appropriate ambulance services. Request basic investigation (I.E blood tests) as instructed by healthcare professionals. Provide support to the wider primary Care team and action and follow up calls to other services as required.
Main duties of the job Provide operational support to the onsite practice team and clinical team. Record all essential information in a concise and accurate manner using EMIS Web system processes. Liaise with other services to request any instructions given by the clinical team, ensure all information logged. Respond to circumstances with a positive and flexible approach. Understand local referral arrangements/pathways for holistic support from a wide range of sectors. Ensure patient confidentiality at all times Be familiar with and adhere to PC24 Standard Operating Procedures. Be patient focused, ability to show patience, empathy and compassion via the telephone.
What do I need Excellent verbal and written communication skills. Flexibility to work as a team and independently and be able to work across all PC24 sites, as requested. Public Health knowledge Experience of care navigation within QOF Great IT skills including all Microsoft package experience of EMIS is also desirable. Previous experience in a call handling position
About us Whats on offer? £25,499.00 per annum (pro rata) 27 days annual leave pro rata - previous NHS Service will be taken into account NHS pension, car fleet & home electronics schemes Cycle to work scheme Eligible to apply for blue light card Colleague wellbeing package - which includes a doctor line, access to Westfield rewards, wellbeing support and gym discounts. Professional development
About us Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.
Come join our proud team!
This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.
Job description Job responsibilities
Do you have customer service and administration experience?Primary care 24 are looking Care Navigator Performance to join our workforce, who will provide excellent customer service to patients, carers, healthcare professionals and other services when making calls on behalf of PC24 GP practices and do so in a caring and compassionate manner.
Salary: £25,499.00 per annum (pro rata)
Department: Primary Care
Location: Primary Care Hub, Sefton Street, Liverpool
Shifts: Monday Friday (08:00 16:00 or 10:30 18:30) Full time (37.5 hours) Fixed term contract until 30th September.
What will I be doing?
Provide care navigation call handling duties on behalf of the PC24 practices, in line with PC24 processes and procedures. Undertake outbound call duties on behalf of our practices, undertaking basic questionnaires and arranging patient appointments. Ensure through effective communication that all calls are directed to the most appropriate clinician and/or service, identify and escalate any emergency callers to appropriate ambulance services. Request basic investigation (I.E blood tests) as instructed by healthcare professionals. Provide support to the wider primary Care team and action and follow up calls to other services as required. Provide operational support to the onsite practice team and clinical team. Record all essential information in a concise and accurate manner using EMIS Web system processes. Liaise with other services to request any instructions given by the clinical team, ensure all information logged. Respond to circumstances with a positive and flexible approach. Understand local referral arrangements/pathways for holistic support from a wide range of sectors. Ensure patient confidentiality at all times Be familiar with and adhere to PC24 Standard Operating Procedures. Be patient focused, ability to show patience, empathy and compassion via the telephone.What do I need?
Excellent verbal and written communication skills. Flexibility to work as a team and independently and be able to work across all PC24 sites, as requested. Public Health knowledge Experience of care navigation within QOF Great IT skills including all Microsoft package experience of EMIS is also desirable. Previous experience in a call handling positionWhats on offer?
£25,499.00 per annum (pro rata) 27 days annual leave pro rata - previous NHS Service will be taken into account NHS pension, car fleet & home electronics schemes Cycle to work scheme Eligible to apply for blue light card Colleague wellbeing package - which includes a doctor line, access to Westfield rewards, wellbeing support and gym discounts. Professional development
About us
Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff.We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities.We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.
Come join our proud team!
This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.
Person Specification
General Requirements Essential
Please refer to job description above
Desirable
Please refer to job description above
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Primary Care 24
Address
Sefton
L21 7LB
United Kingdom
Employer's website https://primarycare24.org.uk/ (Opens in a new tab)