About this role
Job summary
Are you an administrator looking for a new role in a rewarding environment? Youll find a friendly welcome and a home for your talents at Practice Plus Group. Whether youre coming from a Healthcare environment, or somewhere completely different wed love to hear from you.
We are looking for a dedicated Patient Service Administrator to join our team at Practice Plus Group. This role is essential in delivering a smooth, patient-centred administrative service. You will support the daily running of our reception and administrative functions, ensuring every patient receives a professional, welcoming and efficient experience. Working under the guidance of the Administration Lead, you will help maintain high standards of confidentiality, accuracy and customer care. Working hours for this role will be part-time of 15 hours, two days per week will be shifts Week 1 -0745-1545 week 2 0900-1700 Week 3 -1100-1900 Candidate must be able to work all shift patterns and be available on a Saturday
Main duties of the job
Greeting and registering patients promptly and courteously
Accurately entering and updating patient details on our systems
Maintaining a consistent presence at the front desk and responding to phone enquiries
Processing referrals, forwarding reports and managing bookings with other healthcare providers
Scanning, filing and tracking patient records to ensure complete and accurate documentation
Handling general administrative tasks, supporting colleagues and providing cover where needed
Maintaining patient confidentiality at all times
Communicating issues or concerns to the Administration Lead
Taking part in mandatory training and supporting the induction of new staff
About us Essential:
A good general standard of education, including GCSE English & Maths (or equivalent)
Experience in an administrative and customer care environment
Strong communication skillsboth written and verbal
Accurate data entry and keyboard skills
Excellent organisation and time-management abilities
Ability to work under pressure and within a multi-disciplinary team
A friendly, adaptable and professional approach with excellent customer-care skills
Tact, discretion and a commitment to confidentiality
Flexibility in working arrangements
Desirable:
Experience working in a healthcare setting
Understanding of medical terminology
Experience in general office duties
To apply for the role click on the link below. If you have any questions contact [email protected] in our friendly resourcing team, or call 01189 521 902.
We will contact all shortlisted candidate but please note Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the EU.
We are one of the UK largest independent sector healthcare providers and work in close partnership with the NHS to deliver more than 50 services throughout the UK. We provide high quality specialist care and excellent results for more than 50,000 patients each year.
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Job description Job responsibilities
Are you an administrator looking for a new role in a rewarding environment? Youll find a friendly welcome and a home for your talents at Practice Plus Group. Whether youre coming from a Healthcare environment, or somewhere completely different wed love to hear from you.
We are looking for a dedicated Patient Service Administrator to join our team at Practice Plus Group. This role is essential in delivering a smooth, patient-centred administrative service. You will support the daily running of our reception and administrative functions, ensuring every patient receives a professional, welcoming and efficient experience. Working under the guidance of the Administration Lead, you will help maintain high standards of confidentiality, accuracy and customer care. Working hours for this role will be part-time of 15 hours, two days per week will be shifts Week 1 -0745-1545 week 2 0900-1700 Week 3 -1100-1900 Candidate must be able to work all shift patterns and be available on a Saturday
Person Specification
Qualifications Essential
Please see attached job spec
Desirable
Please see attached job spec
Experience Essential
Please see attached job spec
Desirable
Please see attached job spec
Additional Criteria Essential
Please see attached job spec
Desirable
Please see attached job spec
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Practice Plus Group
Address Milton Road
Milton
Portsmouth
Hampshire
PO3 6DW
United Kingdom
Employer's website https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)