About this role
Under Global Supply Chain North America, the Sr. Manager, Customer Satisfaction & Quality Cluster strives to transform GSC to a highly customer-oriented organization to deliver premium quality and service to customers and exceed their expectations. This position is responsible for Engineer to Order Manufacturing sites across US, CAN, MEX
• To drive customer-oriented culture under the core value of customer first. Transform the customer voice to the quality initiatives to step up customer satisfaction. • To drive zero defect mindset and premium quality in the plant and lead the deployment of the quality winning plan to the GSC entities. • To build a strong plant quality team and coach the team to grow their competence. Mission of CS&Q transformation is to engage the whole organization to the core value of customer first and bring a unique exposure & experience to development potential for talents in every domain.
What will you do? • Develop and implement a comprehensive quality management strategy that aligns with organizational goals and ensures consistency and standardization across multiple manufacturing sites. • Realize the customer first value in the organization by defining the customer first initiatives and foster customer centricity activities. • Execute the winning plan of quality to the plants • Lead large-scale quality transformations by identifying areas for improvement, developing action plans, and driving implementation in a fast-paced environment. • Partner with various departments, including operations, engineering, LoB, supply chain, and IT to ensure quality standards are integrated into all processes and practices. • Establish and monitor key performance indicators (KPIs) to evaluate quality performance across all sites, ensuring compliance with industry standards and regulations. • Foster a culture of continuous improvement by leveraging methodologies such as Lean, Six Sigma, and root cause analysis to drive quality enhancements. • Design and implement training programs to enhance the quality capabilities of employees at all levels, promoting a proactive quality mindset. Support onboarding of CS&Q teams across manufacturing sites. • Identify potential quality risks and develop mitigation strategies, process robustness to minimize impact on operations and product quality. • Communicate effectively with senior management and stakeholders, providing updates on quality initiatives, challenges, and successes. • Drive the process robustness of the production lines leveraging digital quality • Support Industrial growth through audits, workshops, trainings. • Participate in ISO audit preparation for manufacturing plants. • Up to 50% travel to North Ameri
Qualifications
What qualifications will make you successful? • Bachelor's degree in Engineering, Quality Management, or a related field; Master's degree preferred. • 7+ years of experience in quality management, with a focus on manufacturing environments and large-scale transformations. (automotive, aerospace) • Proven experience leading cross-functional teams and managing quality transformation in a matrix organization. • Strong knowledge of quality management systems (QMS), industry standards, and regulatory requirements. • Excellent analytical, problem-solving, and decision-making skills. • Strong leadership and interpersonal skills, with the ability to influence and engage diverse teams. • Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities effectively. • Expert of continuous improvement tools like 8D, FMEA, Six Sigma experience ( Black Belt ideal) , APQP, PPAP, Lean Manufacturing • Passionate to customer satisfaction improvement • Ready to take bold actions and make breakthroughs & keep raising the bar high to premium quality and service
What's in it for me? Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more.
Who will you report to? Director of Quality for Engineer to Order Products, North America Manufacturing Quality
Schedule: Full-time Req: 009B8K