About this role
Job summary
Exciting opportunity to work in the Enhanced Recovery Services Care Hub (formerly Rehabilitation & High Support) part of the Specialist Network.
The post-holder will provide comprehensive personal assistant support to the Associate Director of Operations. They should be flexible and use own initiative to plan their workload, dependent upon the priorities and requirements at the time.
The Post-Holder will require excellent organisation skills be efficient, and able to use initiative, have a consistently high professional approach and high measure of independent judgement, including sensitivity, discretion and confidentiality.
The Post-Holder will be required to be flexible and willing to increase own professional skills and development.
The role is challenging and fast-paced with competing priorities requiring excellent administration and communication skills both verbal and written when dealing with all levels of staff, managers, and service users within and outside of the Trust.
The service provides inpatient care for males and females aged 18+ to 65 years of age in step-down, recovery and PICU inpatient units across the footprint of Oldham, Rochdale, Tameside and Stockport. Some units are based on hospital sites and some are standalone units.
Main duties of the job
Management and Communicationo Manage the AD's workload ensuring all urgent/sensitive issues are dealt with timely.o Handle queries/information requests.o Act as main point of contact for internal/external contacts.o Handle/Communicate complex/sensitive information internally/externally.o Liaise with AD re priorities, adjusting diary and workload accordingly.o Ensure documents/actions for meetings are prepared on time.
o Maintain efficient/accessible systems to track responses/queries.
Communication Managemento Deal with all communications timely.o Monitor emails daily; flagging tasks to AD, and archiving.
o Bring urgent matters to the attention of AD.
Diary Managemento Manage AD's diary efficiently and effectively. Arrange internal/external meetings/conferences/seminars/training courses. Make Travel/Accommodation/Room/Catering Bookingso Ensure cover arrangements are in place in AD's absence.Administrationo Prepare draft agendas, collate information, distribute paperwork, track actions and take minutes as required.o Prepare presentations, reports and briefing papers using varied formats.o Organise/maintain efficient electronic filing systems, including recording, sorting, archiving documents in accordance with Trust Policy.o Order stock/non-stock items as required.o Undertake training in new technology and participation in personal development and implementation of new skills/systems.o Perform routine tasks for members of the Senior Management Team as requested.
About us
The Enhanced Recovery Service (RHS) covers Oldham, Rochdale, Tameside and Stockport.
We provide Inpatient beds for Males and Females aged 18 to 65 years of age. Services include Low Secure Recovery, Step-down, and Male and Female PICU beds. Some on hospital sites and some are standalone units.
Job description Job responsibilities
Please note essential criteria of the person specification to aid in your application.
Education/Qualifications/Certificates
Experience
Knowledge
Skills and Abilities
Work Related Circumstances.
Person Specification
Education / Qualifications Essential
RSA 2 or equivalent typing skills NVQ 3 in business administration or equivalent in training or experience Experience to diploma level
Desirable
Shorthand
Experience Essential
Previous experience in a senior administrative position Experience of producing high quality documents within corporate identity standards Competent in Minute Taking
Desirable
Knowledge of working within a large complex organisation
Knowledge Essential
Sound knowledge of word processing packages including Word, Excel, PowerPoint, Outlook (email)
Desirable
Awareness of the structure of the NHS.
Skills and Abilities Essential
Good communication skills to maintain effective relationships with managers and staff Ability to construct memos and letters from notes provided, by word of mouth, and from digital dictation Advanced keyboard skills Ability to demonstrate a high level of oral, written and presentation skills in dealing with external agencies and Trust staff at all levels Ability to improve operational effectiveness by using own initiative to meet departmental needs Planning and organisational skills to prioritise and manage own workload without any direct supervision, and working to tight deadlines whilst maintaining accuracy Ability to be assertive, reliable and focused and have a commitment to own personal and professional development Flexibility and adaptabilit Ability to maintain utmost confidentiality Ability to deal effectively with service users, according them respect and dignity at all times Ability to work under pressure whilst paying attention to detail. Ability to work independently and as part of a team Professional attitude
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Pennine Care NHS FT
Address Heathfield House
Cale Green
Stockport
SK2 6RA
United Kingdom
Employer's website https://www.penninecare.nhs.uk (Opens in a new tab)