About this role
Who are we?
Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.
Job Summary
The Knowledge Management Analyst at Equinix is a specialized individual contributor responsible for supporting the development, delivery, and management of tools, content, data, reports, dashboards, user interfaces, and data repositories for the Global Value Advisory (GVA) team.
This is an internal, non-customer-facing role focused on operationalizing, maintaining, and scaling knowledge and content that enables sales and sales engagement teams. The role blends analytical skills, structured problem-solving, content operations, and practical AI tool usage to support how the GVA team quantifies the strategic and financial benefits of digital transformation and AI initiatives.
The ideal candidate brings a strong knowledge management and content operations background, a systems-oriented mindset, and the ability to design scalable, repeatable workflows that ensure content is dynamic, consistent, and easily consumable across platforms. This individual will collaborate closely with GVA, Sales, Sales Enablement, IT Operations, Solutions Validation Team, and cross-functional partners.
Responsibilities
Knowledge & Content Management (Core Focus)
Own and manage the end-to-end content lifecycle, including knowledge intake, structuring, updating, and publishingBuild and maintain a centralized knowledge repository for GVA tools, frameworks, and assetsEnsure content is continuously updated, dynamic, and synchronized across platforms (PowerPoint, sales tools, internal systems)Translate raw inputs into production-ready formats (e.g., executive-ready PowerPoint presentations, templates, tools)Design scalable approaches to content distribution and updates, avoiding manual, one-off updates across multiple systemsEstablish and enforce content governance, version control, and change management processes Tools & Model Development
Maintain and update the knowledge library of ROI and TCO calculators, business case templates, maturity assessments, use cases, value frameworks, and external data feedsArchitect scalable, modular Excel-based models with clean assumption layers, scenario logic, and sensitivity analysisBuild reusable templates, calculators, and frameworks that GVA team members can rapidly tailor to specific needsEnhance reports and dashboards to track GVA team engagement across internal and external initiatives AI-Enabled Tooling and Workflow Optimization
Leverage AI tools (e.g., Claude, OpenAI) to streamline content management, updates, and production workflowsIdentify opportunities to automate and scale content updates across systems using AI and workflow toolingEnable AI-assisted workflows for summarization, versioning, and content transformationMaintain awareness of emerging AI capabilities relevant to knowledge management, consulting workflows, and sales enablementOperate with practical AI fluency (hands-on usage preferred; deep development expertise not required) Global Value Advisory Team Enablement
Partner with GVA, Sales, and Sales Enablement teams to understand recurring needs and translate them into scalable assetsSupport quality review and consistency of tools and outputs used across engagementsCreate documentation, training materials, and enablement assets for effective use of knowledge resources Continuous Improvement
Gather feedback on content usability, accessibility, and gapsMaintain a roadmap for knowledge management and tooling enhancementsEvaluate and introduce tooling (e.g., BI platforms, content management systems, automation solutions) to improve scale and efficiency Qualifications
Experience & Background
~5 years of experience in knowledge management, content operations, business analysis, or related rolesExperience supporting Sales / GTM or sales enablement environmentsDemonstrated experience managing content across multiple platforms, formats, and stakeholdersFamiliarity with AI tools and their application in workflows (practical usage preferred)Consulting experience (e.g., McKinsey) at the Analyst level is a plus (not required) Skills & Competencies
Strong proficiency in Excel-based modeling, data organization, and content structuringExperience with content lifecycle management, workflow design, and version controlAbility to operationalize and scale content across systems and formatsStrong communication skills with the ability to translate complex concepts into clear, executive-ready outputsComfortable working in cross-functional environments with multiple stakeholdersDetail-oriented with a systems-thinking mindset focused on scalability and efficiencyBasic code-level awareness is a plus, but not required (non-developer role) The targeted pay range for this position in the following location is / locations are:
United States - Redwood City Office GHQ : 142,000 - 212,000 USD / Annual
United States - Chicago Office CHO1 : 130,000 - 194,000 USD / Annual
United States - Ashburn Office AEO : 130,000 - 194,000 USD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix Benefits
As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program: An Employee Assistance program is available to all employees. US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here. This posting is a new position within our organization.