About this role
Job Description
Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and help elevate employee experience across a global organization?
At DTCC, we are committed to delivering a modern, technology-enabled workplace that supports our people and our mission. [ETO Hiring...Map - Main | Excel]
Pay & Benefits
Competitive compensation, including base pay and annual incentiveComprehensive health and life insurance and well-being benefitsPension / retirement benefitsPaid time off and personal/family care leave programsFlexible hybrid model (3 days onsite / 2 days remote)
The Impact You Will Have
As Associate Director, Workplace Experience & Technology, you will play a key role in shaping and delivering DTCC's workplace experience across a global footprint of approximately 6,000 employees.
You will lead the integration of:
Workplace technologySpace strategyHospitality and food serviceEmployee amenities
Operating in a highly matrixed environment, you will partner across IT, HR, Finance, Procurement, Facilities, Security, and business leadership to deliver complex, cross-functional initiatives.
You will also leverage workplace data and technology to:
Inform decision-makingOptimize space utilizationEnhance employee engagement
Key Responsibilities
Employee Experience & Engagement
Serve as a primary point of contact for workplace experience, technology tools, and hospitality servicesLead employee engagement initiatives (events, wellness programming, amenities)Develop and deliver employee communications (email, intranet, digital signage)Track customer satisfaction and workplace performance metrics
Workplace Technology & Data Management
Lead implementation and management of workplace platforms (reservation systems, work orders, space tools, etc.)Maintain workplace data integrity (space, rooms, inventory)Analyze utilization and experience data to produce insights and reportingPartner with IT, Security, architects, and engineers on system integrationManage budgets related to workplace technology initiatives
Hospitality, Food Service & Amenities
Oversee hospitality, food service, and workplace amenity programsManage vendor relationships and service delivery performancePartner with Procurement, Finance, and Workplace Services on KPIs and governanceLead service recovery, escalation management, and continuous improvementEnsure alignment to employee experience strategy and sustainability goals
Project Management & Delivery
Develop RFPs and scopes of work across workplace technology, design, construction, and hospitality servicesPartner with Procurement on vendor selection and onboardingLead cross-functional project execution with internal and external stakeholdersManage schedules, budgets, risks, and deliverables through implementation
Qualifications
Bachelor's degree required10+ years of progressive experience in a complex corporate workplace environmentDemonstrated experience across:Workplace technologyWorkplace experience / hospitalityVendor and program management
Talents Needed for Success
Strong knowledge of workplace technology platforms and service toolsProven ability to deliver hospitality-driven, service-oriented workplace environmentsStrong project and stakeholder management skillsExcellent communication skills (employee-facing and executive-level)Ability to manage multiple priorities in a fast-paced, evolving environmentProactive, solutions-oriented mindset