About this role
Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It's why we've become the #1 home solar and battery company in America. Today, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life. And we're doing it by designing a dynamic culture where employee development, well-being, and safety come first. We're unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.
Responsibilities
Scheduling and Calendar Management: Use depth of knowledge in construction and calendar expertise to optimize a safe and dense calendar schedule for field resources and teamsSupport scheduling of installation, home upgrade, and inspection appointments in coordination with CX Pro Team, or customers directly as neededConfirm appointments with customer or through CX Pro team 1-2 days prior to scheduled dateUnderstand and implement strategies to ensure install, activation, and home upgrade targets are met, in partnership with Operations Leaders on resource capacity and capabilityIdentify opportunities for backfill when an appointment is not able to be completed, and coordinate rescheduled appointments with CX Pro team and/or customer directly as neededPerform install readiness reviews, to mitigate risk of issues on day on appointments;Regularly partner with the Electrification Managers on critical pipeline steps between install and activation, identify and act on opportunities improve cycle-time to activation, quality of install work, and customer satisfactionProvide accurate and timely resolution to customer questions and requests, directly or through the CX Pro team;Document all customer interactions in accordance with standard processHandle escalated projects in collaboration with stakeholders across the business and where necessary, escalate projects with challenges to CX Manager for resolution;Identify areas of improvement in our customer journey and work with the CX Manager to implement solutions.Problem solve project challenges, support teams in removing roadblocks, and escalate issues as needed to ensure quick action and resolutionCollaborate with other EOps teams to provide feedback, perform root cause analysis of recurring issues, and to innovate new ways to reduce rework and improve customer experienceDeliver pipeline performance and cycle time insights to the Director of Electrification Operations to support performance-to-target check-in reviewsIdentify, develop, and participate in new or special initiatives, such as new product launches, process enhancements or tool updates Qualifications
High school diploma or equivalent education; Bachelor's degree preferredMinimum of 2 years of project administration or field construction experiencePrior experience in working in and supporting teams with strong customer communication functions, including call center expertise.Ability to create dashboards and reports in InContact and/or Dialpad and SalesforceSolar experience is a plusStrong leadership or management skillsAbility to prioritize and complete a variety of simultaneous tasks with a high level of organizationCommunicate information effectively, both orally and in writingMust be self-directed and an independent thinkerAcute awareness & ability to manage to deadlinesHighly organized and process orientedPossess a positive attitude with strong interpersonal skillsAbility and willingness to learn and adapt quickly to rapidly evolving business processes Physical Demands
Ability to perform normal office dutiesAbility to operate office equipment including computers and determine accuracy of workAbility to interact and participate in meetings Recruiter: Tommy Carmichael ([email protected])
Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different starting salary range for this opportunity which may be higher or lower. Please speak with your recruiter to learn more.
Starting salary/wage for this opportunity: $20.12 to $26.83
Sunrun provides a variety of benefits to employees, including health insurance coverage, a wellbeing program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). Other rewards may include annual bonus eligibility, based on both company and individual performance, as well as short- and long-term incentives and program-specific awards. Compensation decisions will not be based on a candidate's salary history. Please note: Employee benefits do not apply to our Fusion and Street Sales roles, which are 100% commission-based, (1099-NEC) positions.
This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role. It is not designed to be a comprehensive inventory of all essential duties and qualifications. If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at [email protected].
Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.